Logitech G930 drops connection and reconnects in 17.10 (But not in 17.04)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned | ||
pulseaudio (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Every so many seconds / minutes the Wireless headset Logitech G930 simply drops connection. It always reconnects but when doing a recording, a meeting, listening to music or a movie it simply drops the connection for 1 to 3 second. This happens several times an hour. If it helps, it was not happening in 17.04 (Never happened in more than 200+ hours of using the headset).
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: pulseaudio 1:10.0-2ubuntu3
ProcVersionSign
Uname: Linux 4.13.0-16-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/
Date: Sat Oct 21 17:55:42 2017
InstallationDate: Installed on 2017-10-19 (2 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/30/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3504
dmi.board.
dmi.board.name: MAXIMUS VIII HERO ALPHA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
summary: |
- Logitech G930 Fails in 17.10 (But not in 17.04) + Logitech G930 drops connection and reconnects in 17.10 (But not in + 17.04) |
Changed in linux (Ubuntu): | |
status: | Incomplete → Fix Released |
Changed in pulseaudio (Ubuntu): | |
status: | Incomplete → Fix Released |
AFAICT, the Logitech G930 uses its own wireless dongle (not Bluetooth). Is that correct?...
So it looks like a generic USB audio device. Therefore this is probably the issue:
Oct 21 17:23:33 hostname pulseaudio[1288]: [alsa-sink-USB Audio] alsa-sink.c: ALSA woke us up to write new data to the device, but there was actually nothing to write.
Oct 21 17:23:33 hostname pulseaudio[1288]: [alsa-sink-USB Audio] alsa-sink.c: Most likely this is a bug in the ALSA driver 'snd_usb_audio'. Please report this issue to the ALSA developers.
Oct 21 17:23:33 hostname pulseaudio[1288]: [alsa-sink-USB Audio] alsa-sink.c: We were woken up with POLLOUT set -- however a subsequent snd_pcm_avail() returned 0 or another value < min_avail.
So your kernel is hung periodically (possibly for reasons unrelated to USB or audio). Please try installing a newer kernel (or an older one!) to see if that resolves the problem:
http:// kernel. ubuntu. com/~kernel- ppa/mainline/ ?C=N;O= D