Wacom Intuos comic/draw/photo/art is not detected

Bug #1725667 reported by Gabriele
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center
Confirmed
Medium
gnome-control-center (Ubuntu)
Invalid
Low
Unassigned

Bug Description

The tablet works but since it's not detected it's not possible to change settings from the control center. However, command-line commands such as ''xsetwacom'' do work to an extent (could map the output to a specific monitor but could not assign a key to all 4 buttons of the tablet, only 2). The configuration is lost each time the pc is restarted or if the tablet is removed and then replugged.
(ps. This bug might be related to the fact that this tablet does not have a ''rubber'' on the other end of the pen, but I cannot confirm it).

Tags: tablet ui wacom
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in gnome-control-center (Ubuntu):
importance: Undecided → Low
Changed in gnome-control-center:
importance: Unknown → Medium
status: Unknown → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks

Changed in gnome-control-center (Ubuntu):
status: New → Triaged
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Is this bug still a problem? If so, in what Ubuntu release?

Changed in gnome-control-center (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Paul White (paulw2u) wrote :

Ubuntu task did not expire due to another upstream bug task
which was closed 2021-06-09 RESOLVED OBSOLETE with no action
taken as all issues now need to be reported on GNOME's GitLab.

Version 3.26.x of GNOME quoted upstream which would make this
issue affecting Ubuntu 17.10 or 18.04.

With no response to comment #3 I'm closing this as being invalid.

Please feel free to re-open this bug report if this is still an
issue when using a currently supported release of Ubuntu but
please tell us in which release you still experience this issue.

Changed in gnome-control-center (Ubuntu):
status: Incomplete → Invalid
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