~/dmesg and your /var/log/Xorg.0.log.

Bug #1720529 reported by sunkaranam sai sri hari
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

i am unable to use my wireless mouse

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-96.119-generic 4.4.83
Uname: Linux 4.4.0-96-generic x86_64
NonfreeKernelModules: wl
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
BootLog:
 Scanning for Btrfs filesystems
 UBUNTU: clean, 275992/60309504 files, 5656499/241220352 blocks
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat Sep 30 16:46:23 2017
DistUpgraded: Fresh install
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0792]
InstallationDate: Installed on 2017-08-08 (53 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 138a:0010 Validity Sensors, Inc. VFS Fingerprint sensor
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Vostro 14-3468
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-96-generic.efi.signed root=UUID=de326c40-9285-4350-b59e-15e9b09834cb ro acpi_rev_override quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.08.00
dmi.board.name: 0T1X3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.08.00:bd03/23/2017:svnDellInc.:pnVostro14-3468:pvr:rvnDellInc.:rn0T1X3V:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Vostro 14-3468
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.76-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.7-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.7-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Sat Sep 30 16:33:28 2017
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1767
 vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.4

Revision history for this message
sunkaranam sai sri hari (srihari52) wrote :
Revision history for this message
penalvch (penalvch) wrote :

sunkaranam sai sri hari, thank you for reporting this and helping make Ubuntu better.

1) Could you please provide the full wireless mouse model as noted on the sticker of the device itself (not from the Bug Description, or the result of a terminal command)?

2) Did it stop working after an update? If so, which?

3) To see if this is already resolved in your release, could you please upgrade your HWE stack as per https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise to the results?

tags: added: bios-outdated-2.0.4
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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