[X450CA, Realtek ALC270, Black Headphone Out, Left] No sound at all

[rizki]

no sound from headphone

ProblemType: Bug
DistroRelease: elementary 0.4.1
Package: alsa-base 1.0.25+dfsg-0ubuntu5 [origin: Ubuntu]
ProcVersionSignature: Ubuntu 4.10.0-32.36~16.04.1-generic 4.10.17
Uname: Linux 4.10.0-32-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: rr 1333 F...m pulseaudio
 /dev/snd/controlC0: rr 1333 F.... pulseaudio
CurrentDesktop: Pantheon
Date: Sat Aug 19 14:18:48 2017
InstallationDate: Installed on 2017-08-16 (3 days ago)
InstallationMedia: elementary OS 0.4.1 "Loki" - Stable amd64 (20170814)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: rr 1333 F...m pulseaudio
 /dev/snd/controlC0: rr 1333 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [X450CA, Realtek ALC270, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/12/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X450CA.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X450CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX450CA.208:bd02/12/2014:svnASUSTeKCOMPUTERINC.:pnX450CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX450CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X450CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.