touchpad on laptop not working

Bug #1708536 reported by will rorie
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: PROP=0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=10000000000000 0

I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=4000 0 0

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0

I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4 leds
B: PROP=0
B: EV=120013
B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7

I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input7
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0

I: Bus=0011 Vendor=0002 Product=0008 Version=0310
N: Name="AlpsPS/2 ALPS GlidePoint"
P: Phys=isa0060/serio1/input0
S: Sysfs=/devices/platform/i8042/serio1/input/input6
U: Uniq=
H: Handlers=mouse0 event6
B: PROP=9
B: EV=b
B: KEY=e420 70000 0 0 0 0
B: ABS=260800001000003

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel HDMI HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:03.0/sound/card0/input8
U: Uniq=
H: Handlers=event7
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel HDMI HDMI/DP,pcm=7"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:03.0/sound/card0/input9
U: Uniq=
H: Handlers=event8
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel HDMI HDMI/DP,pcm=8"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:03.0/sound/card0/input10
U: Uniq=
H: Handlers=event9
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Dock Mic"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card1/input11
U: Uniq=
H: Handlers=event10
B: PROP=0
B: EV=21
B: SW=10

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Dock Line Out"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card1/input12
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=40

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Front Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card1/input13
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=4

I: Bus=0003 Vendor=0c45 Product=649d Version=3402
N: Name="Laptop_Integrated_Webcam_HD"
P: Phys=usb-0000:00:1d.0-1.6/button
S: Sysfs=/devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input14
U: Uniq=
H: Handlers=kbd event13
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Dell WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input15
U: Uniq=
H: Handlers=rfkill kbd event14
B: PROP=0
B: EV=13
B: KEY=800000000000 0 0 1500b00000c00 200300000 e000000000000 0
B: MSC=10

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="lircd-uinput"
P: Phys=
S: Sysfs=/devices/virtual/input/input16
U: Uniq=
H: Handlers=sysrq rfkill kbd event15
B: PROP=0
B: EV=100003
B: KEY=ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff ffffffffffffffff fffffffffffffffe

I: Bus=0003 Vendor=0000 Product=0538 Version=0111
N: Name=" USB OPTICAL MOUSE"
P: Phys=usb-0000:00:14.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/0003:0000:0538.0001/input/input17
U: Uniq=
H: Handlers=mouse1 event16
B: PROP=0
B: EV=17
B: KEY=70000 0 0 0 0
B: REL=103
B: MSC=10
---
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: linux 2831 F.... pulseaudio
 /dev/snd/controlC0: linux 2831 F.... pulseaudio
CurrentDesktop: Unity:Unity7
DistroRelease: Ubuntu 17.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=fc0dbc4a-127f-4409-b75c-4138d947e846
MachineType: Dell Inc. Latitude E5440
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-30-lowlatency root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.10.0-30.34-lowlatency 4.10.17
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-30-lowlatency N/A
 linux-backports-modules-4.10.0-30-lowlatency N/A
 linux-firmware 1.164.1
Tags: zesty
Uname: Linux 4.10.0-30-lowlatency x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/01/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 061CGT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd05/01/2014:svnDellInc.:pnLatitudeE5440:pvr01:rvnDellInc.:rn061CGT:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5440
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1708536

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
will rorie (celticsaber) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected zesty
description: updated
Revision history for this message
will rorie (celticsaber) wrote : CRDA.txt

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will rorie (celticsaber) wrote : CurrentDmesg.txt

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will rorie (celticsaber) wrote : IwConfig.txt

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will rorie (celticsaber) wrote : JournalErrors.txt

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will rorie (celticsaber) wrote : Lspci.txt

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will rorie (celticsaber) wrote : Lsusb.txt

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will rorie (celticsaber) wrote : ProcCpuinfo.txt

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will rorie (celticsaber) wrote : ProcCpuinfoMinimal.txt

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will rorie (celticsaber) wrote : ProcEnviron.txt

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will rorie (celticsaber) wrote : ProcInterrupts.txt

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will rorie (celticsaber) wrote : ProcModules.txt

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will rorie (celticsaber) wrote : PulseList.txt

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will rorie (celticsaber) wrote : RfKill.txt

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will rorie (celticsaber) wrote : UdevDb.txt

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will rorie (celticsaber) wrote : WifiSyslog.txt

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Revision history for this message
will rorie (celticsaber) wrote : Re: [Bug 1708536] Missing required logs.

Hi Ubuntu Bug Team,

Here we go - installed ubuntu 17.04 - fresh install - all ok - then
installed updates on me laptop but after a week touchpad did not work -
this is just to let you know - i have submitted an automatic bug report
to you guys which ubuntu17.04 asked me to do.

I am an IT consultant and got my touchpad working so no big deal - now
my login screen has the wrong resolution - seems strange after months of
ok no problem - then update (OS Security update) I start to get cosmetic
problems.

When I ran the command

  cat /proc/bus/input/devices

there was no touchpad

please close this as I have repaired my touchpad and log the fact that there are issues after an OS security update

Kind regards

On 03/08/17 22:30, Ubuntu Kernel Bot wrote:
> This bug is missing log files that will aid in diagnosing the problem.
> While running an Ubuntu kernel (not a mainline or third-party kernel)
> please enter the following command in a terminal window:
>
> apport-collect 1708536
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Invalid
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