[amdgpu] scrambling/pixelation and jutter upon opening thunderbird

[Charlie]

There's some screen scrambling/pixelation and jutter upon opening thunderbird. sometimes there's only a small portion of the opened window where you can parts of emails and it has a flickering to it and then the rest of the window opens. I'll provide a video of it once I'm able to record the desktop.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-shell 3.24.3-0ubuntu1
ProcVersionSignature: Ubuntu 4.11.0-11.16-generic 4.11.10
Uname: Linux 4.11.0-11-generic x86_64
ApportVersion: 2.20.6-0ubuntu4
Architecture: amd64
CurrentDesktop: GNOME
Date: Wed Jul 26 16:14:39 2017
DisplayManager: gdm3
GsettingsChanges:
 b'org.gnome.shell' b'enabled-extensions' b"['<email address hidden>', '<email address hidden>']"
 b'org.gnome.shell' b'app-picker-view' b'uint32 1'
 b'org.gnome.shell' b'favorite-apps' b"['org.gnome.Nautilus.desktop', 'firefox.desktop', 'thunderbird.desktop', 'hexchat.desktop', 'gimp.desktop', 'libreoffice-writer.desktop', 'libreoffice-calc.desktop', 'org.gnome.Terminal.desktop', 'org.gnome.Calculator.desktop', 'org.gnome.Software.desktop', 'gnome-control-center.desktop']"
 b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
InstallationDate: Installed on 2017-07-25 (1 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170725)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

[Daniel van Vugt (vanvugt)]

I suggest taking screenshots with PrtScn, that will save images to your Pictures directory.

Alternatively, if the problem is very brief and difficult to capture then I suggest using an external camera like a phone to take the video.

[Charlie (hangar18)]

I apologize for not having any new pics/videos for this yet. It's been difficult to capture it happening again since it seems to be pretty random.

[Charlie (hangar18)]

I finally managed to capture a very brief screen print of the pixelation/scrambling of my screen upon opening thunderbird while firefox is open. if you look at the bottom right hand side of the frame, you can see a tiny amount of it. it's been worse than that but at least you can get a sense of what I'm talking about.

[Daniel van Vugt (vanvugt)]

Thanks. Would I be correct in suspecting you're using an Nvidia graphics chip?

Regardless, please run this command on the machine and paste the output here:

lspci -k

[Charlie (hangar18)]

you're welcome. No, I'm not running any Nvidia graphics chips at all. I really do wish I was since I prefer them over what's in my laptop. here's the output you requested:

00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1576
 Subsystem: Lenovo Device 3802
00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Carrizo (rev c9)
 Subsystem: Lenovo Carrizo
 Kernel driver in use: amdgpu
 Kernel modules: amdgpu
00:01.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Kabini HDMI/DP Audio
 Subsystem: Lenovo Kabini HDMI/DP Audio
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157b
00:02.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 157c
 Kernel driver in use: pcieport
 Kernel modules: shpchp
00:02.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 157c
 Kernel driver in use: pcieport
 Kernel modules: shpchp
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157b
00:08.0 Encryption controller: Advanced Micro Devices, Inc. [AMD] Device 1578
 Subsystem: Lenovo Device 3805
00:09.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157d
00:09.2 Audio device: Advanced Micro Devices, Inc. [AMD] Device 157a
 Subsystem: Lenovo Device 3805
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel
00:10.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller (rev 20)
 Subsystem: Lenovo FCH USB XHCI Controller
 Kernel driver in use: xhci_hcd
00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 49)
 Subsystem: Lenovo FCH SATA Controller [AHCI mode]
 Kernel driver in use: ahci
 Kernel modules: ahci
00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 49)
 Subsystem: Lenovo FCH USB EHCI Controller
 Kernel driver in use: ehci-pci
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 4a)
 Subsystem: Lenovo FCH SMBus Controller
 Kernel modules: i2c_piix4, sp5100_tco
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 11)
 Subsystem: Lenovo FCH LPC Bridge
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1570
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1571
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1572
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1573
 Kernel driver in use: k10temp
 Kernel modules: k10temp
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1574
 Kernel driver in use: fam15h_power
 Kernel modules: fam15h_power
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1575
01:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8821AE 802.11ac PCIe Wireless Network Adapter
 Subsystem: Lenovo RTL8821AE 802.11ac PCIe Wireless Network Adapter
 Kernel driver in use: rtl8821ae
 Kernel modules: rtl8821ae
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)
 Subsystem: Lenovo RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
 Kernel driver in use: r8169
 Kernel modules: r8169

I hope...

[Charlie (hangar18)]

still happens from time to time

[Silvio Bierman (sbierman)]

I don't know if this is the same bug but since my 17.10 updated Thunderbird to 52.4.0 I am faced with this issue consistently. Thunderbird is unusable this way and I have manually installed a 52.3.0 version to be able to manage my e-mail.

This happens both when running under X or Wayland. Gnome shell 3.26. Screenshot attached.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Jeremy Bícha (jbicha)]

Silvio, I discourage enabling proposed updates during the development cycle. The Thunderbird 52.4 issue is LP: #1721189

The original bug reported here reminds me of LP: #1706476

[Silvio Bierman (sbierman)]

Thank you Jeremy. I totally forgot I enabled those a while ago when Chromium in 17.0 needed a bump and I was being locked out of many secure sites. Helped me then but I should have disabled them asap. Thanks for the pointer, problem solved.

[Silvio Bierman (sbierman)]

I meant 17.10 naturally.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

[Launchpad Janitor (janitor)]

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]