Ubuntu
cups package

Brother MFC 7820N printer is not working in Ubuntu 15.10

Bug #1704594 reported by Tera Yoon on 2017-07-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

tera@tera-NV57H:~$ lsmod | grep usb
usblp 20480 0
usbhid 49152 0
hid 118784 2 hid_generic,usbhid
tera@tera-NV57H:~$ tail -f /var/log/syslog
Jul 15 15:30:15 tera-NV57H systemd[1]: Started Hostname Service.
Jul 15 15:30:20 tera-NV57H org.gnome.zeitgeist.SimpleIndexer[1217]: ** (zeitgeist-fts:1691): WARNING **: Unable to get info on application://nautilus-autostart.desktop
Jul 15 15:30:20 tera-NV57H gnome-session[1286]: javaldx: Could not find a Java Runtime Environment!
Jul 15 15:30:20 tera-NV57H gnome-session[1286]: Warning: failed to read path from javaldx
Jul 15 15:30:27 tera-NV57H com.ubuntu.OneConf[1217]: WARNING:oneconf.hosts:Error in loading other_hosts file: [Errno 2] No such file or directory: '/home/tera/.cache/oneconf/ecc8c8b5f47f48d7848575bfc2692722/other_hosts'
Jul 15 15:37:13 tera-NV57H kernel: [ 2310.456175] usb 2-1.1: USB disconnect, device number 3
Jul 15 15:37:13 tera-NV57H kernel: [ 2310.456510] usblp0: removed
Jul 15 15:37:13 tera-NV57H udev-configure-printer[6879]: remove /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1
Jul 15 15:37:13 tera-NV57H systemd[1]: printer.target: Unit not needed anymore. Stopping.
Jul 15 15:37:13 tera-NV57H systemd[1]: Stopped target Printer.
Jul 15 15:39:31 tera-NV57H kernel: [ 2448.849130] usb 2-1.1: new full-speed USB device number 5 using ehci-pci
Jul 15 15:39:32 tera-NV57H kernel: [ 2448.945798] usb 2-1.1: New USB device found, idVendor=04f9, idProduct=0181
Jul 15 15:39:32 tera-NV57H kernel: [ 2448.945809] usb 2-1.1: New USB device strings: Mfr=0, Product=0, SerialNumber=3
Jul 15 15:39:32 tera-NV57H kernel: [ 2448.945824] usb 2-1.1: SerialNumber: 000G5J363027
Jul 15 15:39:32 tera-NV57H kernel: [ 2448.948742] usblp 2-1.1:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x0181
Jul 15 15:39:32 tera-NV57H mtp-probe: checking bus 2, device 5: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1"
Jul 15 15:39:33 tera-NV57H mtp-probe: bus: 2, device: 5 was not an MTP device
Jul 15 15:39:33 tera-NV57H systemd[1]: Created slice system-udev\x2dconfigure\x2dprinter.slice.
Jul 15 15:39:33 tera-NV57H systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:1d.0-usb2-2\x2d1-2\x2d1.1)...
Jul 15 15:39:33 tera-NV57H systemd[1]: Reached target Printer.
Jul 15 15:39:33 tera-NV57H udev-configure-printer[6896]: add /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1
Jul 15 15:39:33 tera-NV57H udev-configure-printer[6896]: device devpath is /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1
Jul 15 15:39:33 tera-NV57H udev-configure-printer[6896]: MFG:Brother MDL:MFC-7820N SERN:- serial:000G5J363027
Jul 15 15:39:38 tera-NV57H udev-configure-printer[6896]: IPP request 16395 failed (1280)
Jul 15 15:39:38 tera-NV57H systemd[1]: udev-configure-printer@-devices-pci0000:00-0000:00:1d.0-usb2-2\x2d1-2\x2d1.1.service: Control process exited, code=exited status=1
Jul 15 15:39:38 tera-NV57H systemd[1]: Failed to start Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:1d.0-usb2-2\x2d1-2\x2d1.1).
Jul 15 15:39:38 tera-NV57H systemd[1]: udev-configure-printer@-devices-pci0000:00-0000:00:1d.0-usb2-2\x2d1-2\x2d1.1.service: Unit entered failed state.
Jul 15 15:39:38 tera-NV57H systemd[1]: udev-configure-printer@-devices-pci0000:00-0000:00:1d.0-usb2-2\x2d1-2\x2d1.1.service: Failed with result 'exit-code'.
^C
tera@tera-NV57H:~$ lsusb
Bus 002 Device 004: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 002 Device 005: ID 04f9:0181 Brother Industries, Ltd MFC-7820N Port(FaxModem)
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 1bcf:288a Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
tera@tera-NV57H:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 Jul 15 14:58 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 Jul 15 14:58 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 Jul 15 14:58 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 128 Jul 15 14:58 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 Jul 15 14:58 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 131 Jul 15 14:58 /dev/bus/usb/002/004
crw-rw-r-- 1 root lp 189, 132 Jul 15 15:39 /dev/bus/usb/002/005
crw-rw---- 1 root lp 180, 0 Jul 15 15:39 /dev/usb/lp0
tera@tera-NV57H:~$ sudo usb_printerid /dev/usb/lp0
[sudo] password for tera:
GET_DEVICE_ID string:
MFG:Brother;CMD:PJL,PCL,PCLXL;MDL:MFC-7820N;CLS:PRINTER;
tera@tera-NV57H:~$ lpinfo -v
lpinfo: cups-deviced failed to execute.
tera@tera-NV57H:~$ cancel -a
tera@tera-NV57H:~$ lpadmin -p -0 usb-unidir-default=true
lpadmin: Unknown argument "usb-unidir-default=true".
tera@tera-NV57H:~$ sudo ubuntu-bug cups
[sudo] password for tera:
tera@tera-NV57H:~$ ubuntu-bug cups
tera@tera-NV57H:~$

No printing. Please see bug report. Thanks.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4ubuntu3
ProcVersionSignature: Ubuntu 4.2.0-42.49-generic 4.2.8-ckt12
Uname: Linux 4.2.0-42-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Jul 15 18:10:22 2017
InstallationDate: Installed on 2017-07-02 (13 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat:
device for MFC-7820N: usb://Brother/MFC-7820N?serial=000G5J363027
device for PDF: cups-pdf:/
MachineType: Gateway NV57H
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC-7820N.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFC-7820N.ppd: Permission denied
grep: /etc/cups/ppd/PDF.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-42-generic root=UUID=db6b06de-d572-4929-8d22-1fef9920462f ro quiet splash vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/07/2011
dmi.bios.vendor: Gateway
dmi.bios.version: V1.14
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: SJV50_HR
dmi.board.vendor: Gateway
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Gateway
dmi.chassis.version: V1.14
dmi.modalias: dmi:bvnGateway:bvrV1.14:bd09/07/2011:svnGateway:pnNV57H:pvrV1.14:rvnGateway:rnSJV50_HR:rvrBaseBoardVersion:cvnGateway:ct10:cvrV1.14:
dmi.product.name: NV57H
dmi.product.version: V1.14
dmi.sys.vendor: Gateway

Tags:

Revision history for this message

Tera Yoon (terayoon) wrote on 2017-07-15:

CupsErrorLog.txt Edit (3.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (56.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.4 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (11.1 KiB, text/plain; charset="utf-8")
KernLog.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Locale.txt Edit (332 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (9.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (492 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (133.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Paul White (paulw2u) wrote on 2017-07-16:

Thank you for reporting this bug to Ubuntu. The 15.10 release reached EOL on July 28th, 2016.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Please upgrade to a supported version and advise if the problem is still reproducible.

Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-09-14:

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status:	Incomplete → Expired

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Brother MFC 7820N printer is not working in Ubuntu 15.10

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cups package