package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Kevin Westhead]

I was installing updates via the Ubuntu Software app rather than using apt-get. The app just hung (was left for over 10 minutes with only 3 updates to install) so I restarted Ubuntu and received this notification about a system error.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
Uname: Linux 4.4.0-81-generic x86_64
NonfreeKernelModules: prl_fs_freeze prl_fs prl_eth prl_tg
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lightdm 1911 F.... pulseaudio
                      parallels 2524 F.... pulseaudio
Date: Tue Jul 4 01:05:37 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=3274c4aa-8891-4205-8433-3d67d56ccc59
InstallationDate: Installed on 2017-01-11 (173 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IwConfig:
 lo no wireless extensions.

 enp0s5 no wireless extensions.

 lxcbr0 no wireless extensions.
MachineType: Parallels Software International Inc. Parallels Virtual Platform
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic root=UUID=58cb750f-9189-4d46-abec-3ca85115cadd ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
RfKill:

SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2017
dmi.bios.vendor: Parallels Software International Inc.
dmi.bios.version: 12.2.0 (41591)
dmi.board.name: Parallels Virtual Platform
dmi.board.vendor: Parallels Software International Inc.
dmi.board.version: None
dmi.chassis.type: 10
dmi.chassis.vendor: Parallels Software International Inc.
dmi.modalias: dmi:bvnParallelsSoftwareInternationalInc.:bvr12.2.0(41591):bd04/03/2017:svnParallelsSoftwareInternationalInc.:pnParallelsVirtualPlatform:pvrNone:rvnParallelsSoftwareInternationalInc.:rnParallelsVirtualPlatform:rvrNone:cvnParallelsSoftwareInternationalInc.:ct10:cvr:
dmi.product.name: Parallels Virtual Platform
dmi.product.version: None
dmi.sys.vendor: Parallels Software International Inc.

[Joseph Salisbury (jsalisbury)]

This change was made by a bot.

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1701182, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.