Password reset through Recovery Console requires remounting /

[Kamalakar Agashe]

I tried to reset the password as through Recovery Mode as described on following page:
https://help.ubuntu.com/lts/ubuntu-help/user-forgottenpassword.html

The system accepted the new password but I could not login with it.

In the next attempt I remounted /
#mount -o remount /

then reset password
# passwd username

and it worked.

The Document needs to be revised advising to remount / as above.

Kamalakar

[Gunnar Hjalmarsson (gunnarhj)]

Thanks for your report!

Ubuntu is currently switching to use the GNOME desktop by default, and in connection with that we will to a larger extent rely on GNOME Help for the Ubuntu desktop documentation.

The page you linked to was dropped from GNOME Help a few years ago, and thus it won't be included in the Ubuntu Desktop Guide as from 17.10.

This means that users who need to reset the password will need to use community maintained resources, such as <https://askubuntu.com/q/24006>, for now.

So I close this bug. A request to create a similar page in GNOME Help can be filed at <https://bugzilla.gnome.org/enter_bug.cgi?product=gnome-user-docs>.