[MS-7971, ATI R6xx HDMI, Digital Out, HDMI] No sound at all

[Christian P Coseglia]

New to Ubuntu not sure what to do. Had similar issue a year or so back on windows and forgot how to fix it.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.10.0-24.28-generic 4.10.15
Uname: Linux 4.10.0-24-generic x86_64
ApportVersion: 2.20.4-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: christian 1658 F.... pulseaudio
 /dev/snd/controlC2: christian 1658 F.... pulseaudio
 /dev/snd/controlC1: christian 1658 F.... pulseaudio
CurrentDesktop: Unity:Unity7
Date: Tue Jun 20 13:18:00 2017
InstallationDate: Installed on 2017-06-19 (1 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:HDMI_1 failed
Symptom_Card: HDA ATI HDMI - HDA ATI HDMI
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: christian 1658 F.... pulseaudio
 /dev/snd/controlC2: christian 1658 F.... pulseaudio
 /dev/snd/controlC1: christian 1658 F.... pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [MS-7971, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/02/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: A.E0
dmi.board.asset.tag: Default string
dmi.board.name: Z170A PC MATE (MS-7971)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrA.E0:bd05/02/2017:svnMSI:pnMS-7971:pvr2.0:rvnMSI:rnZ170APCMATE(MS-7971):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.name: MS-7971
dmi.product.version: 2.0
dmi.sys.vendor: MSI

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.04 (zesty) reached end-of-life on January 13, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.