package linux-image-4.10.0-22-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Ed Fox]

ubuntu 17.04 under vmware player on windows7 trying to set screen resolution when applying setting the error occurred

uname -a
Linux ubuntu 4.10.0-19-generic #21-Ubuntu SMP Thu Apr 6 17:04:57 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-22-generic (not installed)
ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
Uname: Linux 4.10.0-19-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: keeper4keys 1742 F.... pulseaudio
Date: Sat Jun 17 16:14:53 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
InstallationDate: Installed on 2017-06-17 (0 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 lo no wireless extensions.

 ens33 no wireless extensions.
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
 Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
ProcFB: 0 svgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-19-generic root=UUID=908533a2-3f36-4f92-9e3b-c6fa2e4b2e82 ro find_preseed=/preseed.cfg auto noprompt priority=critical locale=en_US quiet
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu2
RfKill:

SourcePackage: linux
Title: package linux-image-4.10.0-22-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/02/2015
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

[Joseph Salisbury (jsalisbury)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Ed Fox (foxresponse)]

Thank you Joseph I executed the 3 command line steps you outlined and I think it fixed my issue.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]