package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Rasmus Arild Djuve]

I have had problems in updating my Ubuntu laptop after I upgraded to 17.04. The "Ubuntu Software" is not working well. Today's problem came after a power- and internet-cut. I could not get it to resume, and upon restarting the laptop, the above error message came.

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-21-generic (not installed)
ProcVersionSignature: Ubuntu 4.10.0-20.22-generic 4.10.8
Uname: Linux 4.10.0-20-generic x86_64
ApportVersion: 2.20.4-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rasmus 1750 F.... pulseaudio
 /dev/snd/controlC1: rasmus 1750 F.... pulseaudio
Date: Wed May 17 09:15:56 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=40d249fd-931c-48a4-88e6-19783194ef76
InstallationDate: Installed on 2017-05-02 (14 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: ASUSTeK Computer Inc. K52N
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-20-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux
Title: package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/23/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K52N.217
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K52N
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK52N.217:bd12/23/2010:svnASUSTeKComputerInc.:pnK52N:pvr1.0:rvnASUSTeKComputerInc.:rnK52N:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: K52N
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]