Ubuntu
linux package

no wifi after software update on Dell Latitude D630

Bug #1687174 reported by Remi Chartier
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Just after software update tonight, computer lost Wifi connection and was not seeing any Wifi Access Point.

--> I rebooted computer. Usually Wifi is always ON after reboot, it was OFF. I switch it to ON, but this did not help.

--> I completely shutdown computer and switch on again. I find again after startup, Wifi is switched to OFF. I switch to ON again but computer can not see any Wifi Access Points.

I checked the software update log but could not find any package related to Wifi / network manager :

tail -n25 /var/log/apt/history.log

Start-Date: 2017-04-28 21:30:08
Commandline: aptdaemon role='role-commit-packages' sender=':1.135'
Upgrade: gir1.2-gtk-3.0:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), libnss3-nssdb:amd64 (2:3.26.2-0ubuntu0.16.04.2, 2:3.28.4-0ubuntu0.16.04.1), libapt-inst2.0:amd64 (1.2.19, 1.2.20), appstream:amd64 (0.9.4-1ubuntu2, 0.9.4-1ubuntu3), libsystemd0:amd64 (229-4ubuntu16, 229-4ubuntu17), libsystemd0:i386 (229-4ubuntu16, 229-4ubuntu17), libgtk-3-common:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), apt:amd64 (1.2.19, 1.2.20), libgtk-3-0:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), libgs9:amd64 (9.18~dfsg~0-0ubuntu2.3, 9.18~dfsg~0-0ubuntu2.4), snapd:amd64 (2.22.6, 2.24.1), snap-confine:amd64 (2.22.6, 2.24.1), libnspr4-0d:amd64 (2:4.12-0ubuntu0.16.04.1, 2:4.13.1-0ubuntu0.16.04.1), udev:amd64 (229-4ubuntu16, 229-4ubuntu17), libapt-pkg5.0:amd64 (1.2.19, 1.2.20), libnss3-1d:amd64 (2:3.26.2-0ubuntu0.16.04.2, 2:3.28.4-0ubuntu0.16.04.1), libudev1:amd64 (229-4ubuntu16, 229-4ubuntu17), libudev1:i386 (229-4ubuntu16, 229-4ubuntu17), dpkg:amd64 (1.18.4ubuntu1.1, 1.18.4ubuntu1.2), libgtk-3-bin:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), libudev-dev:amd64 (229-4ubuntu16, 229-4ubuntu17), libgtk-3-dev:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), systemd-sysv:amd64 (229-4ubuntu16, 229-4ubuntu17), chromium-codecs-ffmpeg-extra:amd64 (57.0.2987.98-0ubuntu0.16.04.1276, 58.0.3029.81-0ubuntu0.16.04.1277), ubuntu-core-launcher:amd64 (2.22.6, 2.24.1), libpam-systemd:amd64 (229-4ubuntu16, 229-4ubuntu17), libgail-3-0:amd64 (3.18.9-1ubuntu3.2, 3.18.9-1ubuntu3.3), ghostscript:amd64 (9.18~dfsg~0-0ubuntu2.3, 9.18~dfsg~0-0ubuntu2.4), systemd:amd64 (229-4ubuntu16, 229-4ubuntu17), mysql-common:amd64 (5.7.17-0ubuntu0.16.04.2, 5.7.18-0ubuntu0.16.04.1), apt-utils:amd64 (1.2.19, 1.2.20), ghostscript-x:amd64 (9.18~dfsg~0-0ubuntu2.3, 9.18~dfsg~0-0ubuntu2.4), libmysqlclient20:i386 (5.7.17-0ubuntu0.16.04.2, 5.7.18-0ubuntu0.16.04.1), libgs9-common:amd64 (9.18~dfsg~0-0ubuntu2.3, 9.18~dfsg~0-0ubuntu2.4), thermald:amd64 (1.5-2ubuntu3, 1.5-2ubuntu4), libnss3:amd64 (2:3.26.2-0ubuntu0.16.04.2, 2:3.28.4-0ubuntu0.16.04.1), apt-transport-https:amd64 (1.2.19, 1.2.20), libappstream3:amd64 (0.9.4-1ubuntu2, 0.9.4-1ubuntu3), xsltproc:amd64 (1.1.28-2.1, 1.1.28-2.1ubuntu0.1), libdpkg-perl:amd64 (1.18.4ubuntu1.1, 1.18.4ubuntu1.2), libnspr4:amd64 (2:4.12-0ubuntu0.16.04.1, 2:4.13.1-0ubuntu0.16.04.1), libxslt1.1:amd64 (1.1.28-2.1, 1.1.28-2.1ubuntu0.1), libxslt1.1:i386 (1.1.28-2.1, 1.1.28-2.1ubuntu0.1), dpkg-dev:amd64 (1.18.4ubuntu1.1, 1.18.4ubuntu1.2)

lspci -nn | grep 0280
0c:00.0 Network controller [0280]: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection [8086:4222] (rev 02)

I could not find what was the package which caused this regression so can could not revert it.

So until I get a fix, my wifi will not be working ...

What is the full computer model number (ex. HP G32-301TX Notebook PC)? --> Laptop Dell Latitude D630 model PP18L

sudo iw dev wlan0 scan | grep -i "ds parameter set"
[sudo] password for remi:
command failed: Network is down (-100)

even if "Enable Networking" is ON and LAN/Ethernet connection works.

apt-cache policy linux-firmware
linux-firmware:
  Installed: 1.157.8
  Candidate: 1.157.8
  Version table:
 *** 1.157.8 500
        500 http://archive.linux.duke.edu/ubuntu xenial-updates/main amd64 Packages
        500 http://archive.linux.duke.edu/ubuntu xenial-updates/main i386 Packages
        500 http://archive.linux.duke.edu/ubuntu xenial-security/main amd64 Packages
        500 http://archive.linux.duke.edu/ubuntu xenial-security/main i386 Packages
        100 /var/lib/dpkg/status
     1.157 500
        500 http://archive.linux.duke.edu/ubuntu xenial/main amd64 Packages
        500 http://archive.linux.duke.edu/ubuntu xenial/main i386 Packages

cat /var/log/dmesg | grep "firmware version"
[ 33.519189] iwl3945 0000:0c:00.0: loaded firmware version 15.32.2.9

lspci -k
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 0c)
 Subsystem: Dell Mobile PM965/GM965/GL960 Memory Controller Hub
 Kernel driver in use: agpgart-intel
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)
 Subsystem: Dell Latitude D630
 Kernel driver in use: i915
 Kernel modules: i915, intelfb
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondary) (rev 0c)
 Subsystem: Dell Mobile GM965/GL960 Integrated Graphics Controller (secondary)
00:1a.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB UHCI Controller
 Kernel driver in use: uhci_hcd
00:1a.1 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB UHCI Controller
 Kernel driver in use: uhci_hcd
00:1a.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB2 EHCI Controller
 Kernel driver in use: ehci-pci
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 02)
 Subsystem: Dell Dell Latitude D630
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 02)
 Kernel driver in use: pcieport
 Kernel modules: shpchp
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 02)
 Kernel driver in use: pcieport
 Kernel modules: shpchp
00:1c.5 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 6 (rev 02)
 Kernel driver in use: pcieport
 Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB UHCI Controller
 Kernel driver in use: uhci_hcd
00:1d.1 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB UHCI Controller
 Kernel driver in use: uhci_hcd
00:1d.2 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB UHCI Controller
 Kernel driver in use: uhci_hcd
00:1d.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) USB2 EHCI Controller
 Kernel driver in use: ehci-pci
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f2)
00:1f.0 ISA bridge: Intel Corporation 82801HM (ICH8M) LPC Interface Controller (rev 02)
 Subsystem: Dell 82801HM (ICH8M) LPC Interface Controller
 Kernel driver in use: lpc_ich
 Kernel modules: lpc_ich
00:1f.1 IDE interface: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 02)
 Subsystem: Dell 82801HM/HEM (ICH8M/ICH8M-E) IDE Controller
 Kernel driver in use: ata_piix
 Kernel modules: pata_acpi
00:1f.2 IDE interface: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) SATA Controller [IDE mode] (rev 02)
 Subsystem: Dell 82801HM/HEM (ICH8M/ICH8M-E) SATA Controller [IDE mode]
 Kernel driver in use: ata_piix
 Kernel modules: pata_acpi
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 02)
 Subsystem: Dell 82801H (ICH8 Family) SMBus Controller
 Kernel modules: i2c_i801
03:01.0 CardBus bridge: O2 Micro, Inc. Cardbus bridge (rev 21)
 Subsystem: Dell Cardbus bridge
 Kernel driver in use: yenta_cardbus
 Kernel modules: yenta_socket
03:01.4 FireWire (IEEE 1394): O2 Micro, Inc. Firewire (IEEE 1394) (rev 02)
 Subsystem: Dell Firewire (IEEE 1394)
 Kernel driver in use: firewire_ohci
 Kernel modules: firewire_ohci
09:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5755M Gigabit Ethernet PCI Express (rev 02)
 Subsystem: Dell NetXtreme BCM5755M Gigabit Ethernet PCI Express
 Kernel driver in use: tg3
 Kernel modules: tg3
0c:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)
 Subsystem: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection
 Kernel driver in use: iwl3945
 Kernel modules: iwl3945

iw event -t gives nothing.

Thanks in advance.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.21
ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59
Uname: Linux 4.4.0-75-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Fri Apr 28 23:12:11 2017
InstallationDate: Installed on 2013-09-07 (1330 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
VarLogDistupgradeTermlog:

See original description
Revision history for this message
Remi Chartier (remi-chartier) wrote :
description: updated
Revision history for this message
Remi Chartier (remi-chartier) wrote :
Download full text (3.5 KiB)

Hi again,

After few updates and reboots, I noticed Wifi started to see Access Point and started to work again. I am not sure what update could fix the issue.

tail -n25 /var/log/apt/history.log

/var/log/apt/history.log

Start-Date: 2017-05-02 21:09:40
Commandline: aptdaemon role='role-commit-packages' sender=':1.327'
Install: linux-image-4.4.0-77-generic:amd64 (4.4.0-77.98, automatic), linux-image-extra-4.4.0-77-generic:amd64 (4.4.0-
77.98, automatic), linux-headers-4.4.0-77-generic:amd64 (4.4.0-77.98, automatic), linux-headers-4.4.0-77:amd64 (4.4.0-
77.98, automatic)
Upgrade: libreoffice-style-breeze:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-math
:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), linux-headers-generic:amd64 (4.4.0.75.81, 4.4.0.7
7.83), linux-libc-dev:amd64 (4.4.0-75.96, 4.4.0-77.98), python3-software-properties:amd64 (0.96.20.5, 0.96.20.6), sane
-utils:amd64 (1.0.25+git20150528-1ubuntu2, 1.0.25+git20150528-1ubuntu2.16.04.1), linux-image-generic:amd64 (4.4.0.75.8
1, 4.4.0.77.83), libreoffice-core:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libicu55:amd64 (
55.1-7ubuntu0.1, 55.1-7ubuntu0.2), libicu55:i386 (55.1-7ubuntu0.1, 55.1-7ubuntu0.2), libreoffice-gtk:amd64 (1:5.1.6~rc
2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-style-human:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.
6~rc2-0ubuntu1~xenial2), google-chrome-stable:amd64 (58.0.3029.81-1, 58.0.3029.96-1), libsane-dev:amd64 (1.0.25+git201
50528-1ubuntu2, 1.0.25+git20150528-1ubuntu2.16.04.1), software-properties-gtk:amd64 (0.96.20.5, 0.96.20.6), python3-un
o:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-style-galaxy:amd64 (1:5.1.6~rc2-0ubu
ntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-base-core:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0u
buntu1~xenial2), libreoffice-ogltrans:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-
impress:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), ure:amd64 (5.1.6~rc2-0ubuntu1~xenial1, 5.1
.6~rc2-0ubuntu1~xenial2), libreoffice-writer:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libre
office-common:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libsane-common:amd64 (1.0.25+git2015
0528-1ubuntu2, 1.0.25+git20150528-1ubuntu2.16.04.1), fonts-opensymbol:amd64 (2:102.7+LibO5.1.6~rc2-0ubuntu1~xenial1, 2
:102.7+LibO5.1.6~rc2-0ubuntu1~xenial2), libreoffice-pdfimport:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu
1~xenial2), uno-libs3:amd64 (5.1.6~rc2-0ubuntu1~xenial1, 5.1.6~rc2-0ubuntu1~xenial2), libreoffice-gnome:amd64 (1:5.1.6
~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), libreoffice-calc:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc
2-0ubuntu1~xenial2), linux-generic:amd64 (4.4.0.75.81, 4.4.0.77.83), libsane:amd64 (1.0.25+git20150528-1ubuntu2, 1.0.2
5+git20150528-1ubuntu2.16.04.1), libreoffice-draw:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2),
libreoffice-avmedia-backend-gstreamer:amd64 (1:5.1.6~rc2-0ubuntu1~xenial1, 1:5.1.6~rc2-0ubuntu1~xenial2), software-pro
pert...

Read more...

Brian Murray (brian-murray)
affects: ubuntu-release-upgrader (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Please mark the bug as confirmed if the wifi has issues again.

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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