package linux-image-4.4.0-72-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 2

[kenne takala brice]

I'm enable to download something!! please help me!

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-72-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: brice 1726 F.... pulseaudio
Date: Thu Apr 13 13:42:33 2017
DpkgHistoryLog:
 Start-Date: 2017-04-13 13:42:32
 Commandline: apt install -f
 Requested-By: brice (1000)
 Install: linux-headers-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic), linux-headers-4.4.0-72:amd64 (4.4.0-72.93, automatic), linux-image-4.4.0-66-generic:amd64 (4.4.0-66.87, automatic), linux-image-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic), linux-image-extra-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic)
 Upgrade: linux-headers-generic:amd64 (4.4.0.66.70, 4.4.0.72.78), linux-image-generic:amd64 (4.4.0.66.70, 4.4.0.72.78), linux-generic:amd64 (4.4.0.66.70, 4.4.0.72.78)
DpkgTerminalLog:
 Preparing to unpack .../linux-image-4.4.0-72-generic_4.4.0-72.93_amd64.deb ...
 Can't locate Debconf/Client/ConfModule.pm in @INC (@INC contains: /opt/lampp/lib/perl5/site_perl/5.16.3/x86_64-linux-thread-multi /opt/lampp/lib/perl5/site_perl/5.16.3 /opt/lampp/lib/perl5/5.16.3/x86_64-linux-thread-multi /opt/lampp/lib/perl5/5.16.3 .) at /var/lib/dpkg/tmp.ci/preinst line 20.
 BEGIN failed--compilation aborted at /var/lib/dpkg/tmp.ci/preinst line 20.
 dpkg: error processing archive /var/cache/apt/archives/linux-image-4.4.0-72-generic_4.4.0-72.93_amd64.deb (--unpack):
  subprocess new pre-installation script returned error exit status 2
ErrorMessage: subprocess new pre-installation script returned error exit status 2
InstallationDate: Installed on 2016-12-28 (105 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 004: ID 10f1:1a34 Importek
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: TOSHIBA Satellite C655
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-57-generic root=UUID=40b59826-0bd4-49a9-89a6-5bbd8231d3fe ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.2
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-4.4.0-72-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/16/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.90
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.90:bd03/16/2011:svnTOSHIBA:pnSatelliteC655:pvrPSC12U-04001W:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite C655
dmi.product.version: PSC12U-04001W
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]