mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND

[Cristian Aravena Romero]

dmesg:
[ 2089.236192] mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND
[ 2089.236196] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-14-generic 4.10.0-14.16
ProcVersionSignature: Ubuntu 4.10.0-14.16-generic 4.10.3
Uname: Linux 4.10.0-14-generic x86_64
ApportVersion: 2.20.4-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: caravena 2083 F...m pulseaudio
 /dev/snd/controlC0: caravena 2083 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sun Apr 2 16:59:22 2017
HibernationDevice: RESUME=UUID=360bd2d2-4f44-4311-86d6-4781ac81ee87
InstallationDate: Installed on 2015-07-26 (616 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Alpha amd64 (20150723)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-14-generic root=UUID=4f4435ca-b877-47a5-9065-3dd624c0514e ro rootflags=subvol=@ quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-14-generic N/A
 linux-backports-modules-4.10.0-14-generic N/A
 linux-firmware 1.164
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/15/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: P14AAJ
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: SAMSUNG_NP1234567890
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 530U3C/530U4C
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Ubfan (ubfan1)]

After the 4.15.0-124 kernel update, I started noticing the mei_me error messages at the initial startup screen (which usually only had tpm errors), although othing fails to work.
$ dmesg |fgrep mei
[ 2022.278241] mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND
[ 2022.278246] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71.
[ 2022.278281] mei_me 0000:00:16.0: unexpected reset: dev_state = INIT_CLIENTS fw status = 1E000245 60000006
[ 6477.968336] mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND
[ 6477.968342] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71.
[ 6477.968374] mei_me 0000:00:16.0: unexpected reset: dev_state = INIT_CLIENTS fw status = 1E000245 60000006
[42278.652813] mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND
[42278.652818] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71.
[42278.652852] mei_me 0000:00:16.0: unexpected reset: dev_state = INIT_CLIENTS fw status = 1E000245 60000006
$ uname -a
Linux leno 4.15.0-24-generic #26-Ubuntu SMP Wed Jun 13 08:44:47 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic
 BIOS Revision: 1.42
 Firmware Revision: 1.36
 Vendor: LENOVO
 Version: 8BET62WW (1.42 )
 Release Date: 07/26/2013
System Information
 Manufacturer: LENOVO
 Product Name: 42763JU
 Version: ThinkPad W520

Processor Information
 Socket Designation: CPU
 Type: Central Processor
 Family: Core i7
 Manufacturer: Intel(R) Corporation
 ID: A7 06 02 00 FF FB EB BF
 Signature: Type 0, Family 6, Model 42, Stepping 7
 Version: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz
 Voltage: 1.2 V
 External Clock: 100 MHz
 Max Speed: 2400 MHz
 Current Speed: 2400 MHz

[Ubfan (ubfan1)]

Two weeks of running kernel 4.0.15-23 did not produce the error when returning from suspend. After the kernel update to 4.0.15-29, the error appears nearly every return from suspend, much more frequent than with the 4.0.15-24 kernel. Again, no adverse effects are seen from the error.

[Ubfan (ubfan1)]

On a Lenovo W520, kernel 4.15.0-33, changing the UEFI Settings for the Security Chip to "disabled" from "ignore" eliminated both this mei-me error, and the tpm error , both of which were appearing on the black screen which appeared briefly after a resume.BIOS revision 8BET62WW (1.42 ), Firmware revision 1.36, SMBIOS 2.6.

[Ubfan (ubfan1)]

After a few weeks running the 4.15.0-33 kernel, I have seen the hbm... message twice, much less frequently than before turning off the security chip, but it's not totally gone.

[andres (michael-andres)]

Linux eule 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
Xubuntu 18.04, problem still exists, system seems to fail to suspend once the message shows.

[ 552.634176] sd 0:0:0:0: [sda] Starting disk
[ 552.748855] mei_me 0000:00:16.0: hbm: properties response: wrong status = 1 CLIENT_NOT_FOUND
[ 552.748857] mei_me 0000:00:16.0: mei_irq_read_handler ret = -71.
[ 552.748873] mei_me 0000:00:16.0: unexpected reset: dev_state = INIT_CLIENTS fw status = 1E000245 60000006
[ 552.791558] r8169 0000:13:00.0 enp19s0: link down

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.2 LTS
Release: 18.04
Codename: bionic