hwe-support-status crashed with ImportError in __main__: No module named 'distro_info'
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
update-manager (Ubuntu) |
Invalid
|
Medium
|
Unassigned |
Bug Description
Probably caused by uninstalling pip packages
ProblemType: Crash
DistroRelease: Ubuntu 17.04
Package: update-manager-core 1:17.04.1
ProcVersionSign
Uname: Linux 4.9.0-11-generic x86_64
ApportVersion: 2.20.4-0ubuntu2
Aptdaemon:
Architecture: amd64
CrashCounter: 1
CurrentDesktop: Unity
Date: Fri Feb 10 09:55:03 2017
ExecutablePath: /usr/bin/
GsettingsChanges:
b'com.
b'com.
b'com.
b'com.
HWEreplacements:
Error: command ['hwe-support-
File "/usr/bin/
import distro_info
ImportError: No module named 'distro_info'
HWEunsupported:
Error: command ['hwe-support-
File "/usr/bin/
import distro_info
ImportError: No module named 'distro_info'
InstallationDate: Installed on 2015-08-03 (557 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
InterpreterPath: /usr/bin/python3.5
PackageArchitec
ProcCmdline: /usr/bin/python3 /usr/bin/
PythonArgs: ['/usr/
SourcePackage: update-manager
Title: hwe-support-status crashed with ImportError in __main__: No module named 'distro_info'
Traceback:
Traceback (most recent call last):
File "/usr/bin/
import distro_info
ImportError: No module named 'distro_info'
UpgradeStatus: Upgraded to zesty on 2016-12-23 (48 days ago)
UserGroups: adm autopilot cdrom dip docker kvm libvirt libvirtd lpadmin plugdev sambashare sudo vboxusers wireshark
tags: | removed: need-duplicate-check |
Changed in update-manager (Ubuntu): | |
importance: | Undecided → Medium |
Changed in update-manager (Ubuntu): | |
status: | Incomplete → Invalid |
Your dependencies.txt file indicates that you have python3-distro-info installed. Could you please try running the following commands in a terminal and see what happens?
python3 -c 'import distro_info'
Thanks in advance.