Black screen after resuming from sleep with nvidia drivers on 16.04

Bug #1662042 reported by Manuel Muradás
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

This happens on an ASUS ZenBook UX303UB, with nvidia-375 installed.
I'm able to connect to the host through SSH. I have run the apport-bug tool when the display was black.

The problem is not present when I switch back to using the Intel GPU using Nvidia's tool (through nvidia-prime).

So far, I have done the following tests, following reports from other users:
- Switched to kernel 4.8
- Tried with both nvidia-370 and nvidia-375
- Tried with fix to backlight (http://askubuntu.com/questions/820955/blank-screen-after-resume-dell-m5510-ubuntu-16-04/823523)
- Configured ligthdm idle-timeout to 3 seconds and see if the display came back (due to an old bug affecting older versions)

Bumblebee is not installed.

I have seen several issues / questions that seems similar to this one, but I couldn't find a solution / workaround, other than disabling Nvidia's GPU.

I appreciate any help to debug this.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.8.0-34.36~16.04.1-generic 4.8.11
Uname: Linux 4.8.0-34-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 375.26 Thu Dec 8 18:36:43 PST 2016
 GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4)
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Sun Feb 5 22:16:19 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.8, 4.4.0-62-generic, x86_64: installed
 bbswitch, 0.8, 4.8.0-34-generic, x86_64: installed
 nvidia-375, 375.26, 4.8.0-34-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Sky Lake Integrated Graphics [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Skylake Integrated Graphics [1043:1b1d]
   Subsystem: ASUSTeK Computer Inc. GM108M [GeForce 940M] [1043:1b1d]
InstallationDate: Installed on 2016-08-18 (172 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 8087:0a2a Intel Corp.
 Bus 001 Device 003: ID 03eb:8b0d Atmel Corp.
 Bus 001 Device 002: ID 04f2:b56b Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX303UB
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-34-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi_backlight=none acpi_osi= vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/02/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX303UB.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX303UB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX303UB.206:bd03/02/2016:svnASUSTeKCOMPUTERINC.:pnUX303UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX303UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX303UB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Sun Feb 5 22:14:51 2017
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-0ubuntu0.2

Revision history for this message
Manuel Muradás (dieresys) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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