555-BCOE Killer 1535 802.11ac 2x2 WiFi/Bluetooth: firmware crashes

Bug #1657907 reported by Gerardus
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Every not too often, my wifi adapter/driver/firmware seems to crash.

Here is the most recent one, entry in `dmesg`:

[20634.804968] ath10k_pci 0000:3a:00.0: firmware crashed! (uuid a373e5e5-e4a9-4391-b091-f6c7b58f9f73)
[20634.804985] ath10k_pci 0000:3a:00.0: qca6174 hw3.2 target 0x05030000 chip_id 0x00340aff sub 1a56:1535
[20634.804989] ath10k_pci 0000:3a:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
[20634.805896] ath10k_pci 0000:3a:00.0: firmware ver WLAN.RM.2.0-00180-QCARMSWPZ-1 api 4 features wowlan,ignore-otp,no-4addr-pad crc32 75dee6c5
[20634.806401] ath10k_pci 0000:3a:00.0: board_file api 2 bmi_id N/A crc32 6fc88fe7
[20634.806415] ath10k_pci 0000:3a:00.0: htt-ver 3.26 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[20634.808476] ath10k_pci 0000:3a:00.0: firmware register dump:
[20634.808486] ath10k_pci 0000:3a:00.0: [00]: 0x05030000 0x000015B3 0x009860FA 0x00955B31
[20634.808492] ath10k_pci 0000:3a:00.0: [04]: 0x009860FA 0x00060730 0x00000004 0x0040E8A0
[20634.808497] ath10k_pci 0000:3a:00.0: [08]: 0x00498110 0x00955A00 0x0000000B 0x00400000
[20634.808502] ath10k_pci 0000:3a:00.0: [12]: 0x00000009 0x00000000 0x00952CD0 0x00952CE6
[20634.808507] ath10k_pci 0000:3a:00.0: [16]: 0x00952CC4 0x00910712 0x00000000 0x0091080D
[20634.808513] ath10k_pci 0000:3a:00.0: [20]: 0x409860FA 0x0040E7E8 0x00000000 0x0041E0DC
[20634.808518] ath10k_pci 0000:3a:00.0: [24]: 0x800B5A1D 0x0040E848 0x000FFFFF 0xC09860FA
[20634.808523] ath10k_pci 0000:3a:00.0: [28]: 0x809B3230 0x0040E948 0x00000018 0x004313B8
[20634.808528] ath10k_pci 0000:3a:00.0: [32]: 0x809B2992 0x0040E998 0x0040E9C0 0x00429548
[20634.808533] ath10k_pci 0000:3a:00.0: [36]: 0x8091D252 0x0040E9B8 0x00000000 0x00000002
[20634.808538] ath10k_pci 0000:3a:00.0: [40]: 0x809FF05D 0x0040EA68 0x0043A380 0x00429C10
[20634.808543] ath10k_pci 0000:3a:00.0: [44]: 0x809FCFDB 0x0040EA88 0x0043A380 0x00000001
[20634.808548] ath10k_pci 0000:3a:00.0: [48]: 0x80911210 0x0040EAD8 0x00000010 0x004041D0
[20634.808553] ath10k_pci 0000:3a:00.0: [52]: 0x80911154 0x0040EB28 0x00400000 0x00000000
[20634.808558] ath10k_pci 0000:3a:00.0: [56]: 0x8091122D 0x0040EB48 0x00000000 0x00400600
[20634.911972] ieee80211 phy0: Hardware restart was requested

The system does recover, at least partially, but system feels laggy. Might be subjective.
---
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ruud 2685 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=2f2d2c45-4fef-49ec-932a-8314b15c2f6b
InstallationDate: Installed on 2016-11-08 (74 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-34.36-generic 4.8.11
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-34-generic N/A
 linux-backports-modules-4.8.0-34-generic N/A
 linux-firmware 1.161.1
Tags: yakkety
Uname: Linux 4.8.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0T3FTF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd09/13/2016:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0T3FTF:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ruud 2685 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=2f2d2c45-4fef-49ec-932a-8314b15c2f6b
InstallationDate: Installed on 2016-11-08 (74 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-34.36-generic 4.8.11
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-34-generic N/A
 linux-backports-modules-4.8.0-34-generic N/A
 linux-firmware 1.161.1
Tags: yakkety
Uname: Linux 4.8.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0T3FTF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd09/13/2016:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0T3FTF:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ruud 2685 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=2f2d2c45-4fef-49ec-932a-8314b15c2f6b
InstallationDate: Installed on 2016-11-08 (74 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-34.36-generic 4.8.11
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-34-generic N/A
 linux-backports-modules-4.8.0-34-generic N/A
 linux-firmware 1.161.1
Tags: yakkety
Uname: Linux 4.8.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0T3FTF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd09/13/2016:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0T3FTF:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ruud 2665 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=2f2d2c45-4fef-49ec-932a-8314b15c2f6b
InstallationDate: Installed on 2016-11-08 (74 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-34.36-generic 4.8.11
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-34-generic N/A
 linux-backports-modules-4.8.0-34-generic N/A
 linux-firmware 1.161.1
Tags: yakkety
Uname: Linux 4.8.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0T3FTF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd09/13/2016:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0T3FTF:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1657907

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Gerardus (rwijtvliet) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected yakkety
description: updated
Revision history for this message
Gerardus (rwijtvliet) wrote : CRDA.txt

apport information

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Gerardus (rwijtvliet) wrote : CurrentDmesg.txt

apport information

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Gerardus (rwijtvliet) wrote : IwConfig.txt

apport information

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Gerardus (rwijtvliet) wrote : JournalErrors.txt

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Gerardus (rwijtvliet) wrote : Lspci.txt

apport information

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Gerardus (rwijtvliet) wrote : Lsusb.txt

apport information

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Gerardus (rwijtvliet) wrote : ProcCpuinfo.txt

apport information

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Gerardus (rwijtvliet) wrote : ProcEnviron.txt

apport information

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Gerardus (rwijtvliet) wrote : ProcInterrupts.txt

apport information

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Gerardus (rwijtvliet) wrote : ProcModules.txt

apport information

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Gerardus (rwijtvliet) wrote : PulseList.txt

apport information

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Gerardus (rwijtvliet) wrote : RfKill.txt

apport information

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Gerardus (rwijtvliet) wrote : UdevDb.txt

apport information

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Gerardus (rwijtvliet) wrote : WifiSyslog.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Gerardus (rwijtvliet) wrote : CRDA.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : IwConfig.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : JournalErrors.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lspci.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lsusb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcEnviron.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcModules.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : PulseList.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : RfKill.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : UdevDb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : WifiSyslog.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Gerardus (rwijtvliet) wrote : CRDA.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : IwConfig.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : JournalErrors.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lspci.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lsusb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcEnviron.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcModules.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : PulseList.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : RfKill.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : UdevDb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : WifiSyslog.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Gerardus (rwijtvliet) wrote : CRDA.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : IwConfig.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : JournalErrors.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lspci.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : Lsusb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcEnviron.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : ProcModules.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : PulseList.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : RfKill.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : UdevDb.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote : WifiSyslog.txt

apport information

Revision history for this message
Gerardus (rwijtvliet) wrote :

I see, some of my logs came through ;)

I hope the logs are useful; as the issue disables my access to the internet, most (though not all) logs are made after a restart

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.10-rc5

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Gerardus (rwijtvliet) wrote :

Hello Joseph, thanks for looking into this. I've downloaded the .deb files, removed all virtualbox packages, and installed the .deb files. I'll test for a few days and let you know my findings.

Revision history for this message
Gerardus (rwijtvliet) wrote :

Unfortunately, the new kernel did not bring any improvements.

Revision history for this message
Gerardus (rwijtvliet) wrote :

[ 1373.065220] ath10k_pci 0000:3a:00.0: firmware crashed! (uuid acddb2e9-75f5-4d34-a585-9ea43745955a)
[ 1373.065260] ath10k_pci 0000:3a:00.0: qca6174 hw3.2 target 0x05030000 chip_id 0x00340aff sub 1a56:1535
[ 1373.065270] ath10k_pci 0000:3a:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
[ 1373.067262] ath10k_pci 0000:3a:00.0: firmware ver WLAN.RM.2.0-00180-QCARMSWPZ-1 api 4 features wowlan,ignore-otp,no-4addr-pad crc32 75dee6c5
[ 1373.068193] ath10k_pci 0000:3a:00.0: board_file api 2 bmi_id N/A crc32 6fc88fe7
[ 1373.068215] ath10k_pci 0000:3a:00.0: htt-ver 3.26 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[ 1373.070246] ath10k_pci 0000:3a:00.0: firmware register dump:
[ 1373.070273] ath10k_pci 0000:3a:00.0: [00]: 0x05030000 0x000015B3 0x009860FA 0x00955B31
[ 1373.070286] ath10k_pci 0000:3a:00.0: [04]: 0x009860FA 0x00060730 0x00000004 0x0040E8A0
[ 1373.070297] ath10k_pci 0000:3a:00.0: [08]: 0x00498110 0x00955A00 0x0000000B 0x00400000
[ 1373.070308] ath10k_pci 0000:3a:00.0: [12]: 0x00000009 0x00000000 0x00952CD0 0x00952CE6
[ 1373.070320] ath10k_pci 0000:3a:00.0: [16]: 0x00952CC4 0x00910712 0x00000000 0x0091080D
[ 1373.070331] ath10k_pci 0000:3a:00.0: [20]: 0x409860FA 0x0040E7E8 0x00000000 0x0041E0DC
[ 1373.070347] ath10k_pci 0000:3a:00.0: [24]: 0x800B5A1D 0x0040E848 0x000FFFFF 0xC09860FA
[ 1373.070358] ath10k_pci 0000:3a:00.0: [28]: 0x809B3230 0x0040E948 0x00000018 0x004313B8
[ 1373.070368] ath10k_pci 0000:3a:00.0: [32]: 0x809B2992 0x0040E998 0x0040E9C0 0x00429548
[ 1373.070379] ath10k_pci 0000:3a:00.0: [36]: 0x8091D252 0x0040E9B8 0x00000000 0x00000002
[ 1373.070390] ath10k_pci 0000:3a:00.0: [40]: 0x809FF05D 0x0040EA68 0x0043A380 0x00429C10
[ 1373.070400] ath10k_pci 0000:3a:00.0: [44]: 0x809FCFDB 0x0040EA88 0x0043A380 0x00000001
[ 1373.070411] ath10k_pci 0000:3a:00.0: [48]: 0x80911210 0x0040EAD8 0x00000010 0x004041D0
[ 1373.070422] ath10k_pci 0000:3a:00.0: [52]: 0x80911154 0x0040EB28 0x00400000 0x00000000
[ 1373.070432] ath10k_pci 0000:3a:00.0: [56]: 0x8091122D 0x0040EB48 0x00000000 0x00400600
[ 1373.181969] ieee80211 phy0: Hardware restart was requested
[ 1375.509337] ath10k_pci 0000:3a:00.0: failed to set coverage class: expected slot time of 9 or 20us in HW register. It is 0us.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Gerardus (rwijtvliet)
tags: added: kernel-bug-exists-upstream
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