GTK+ Applications Randomly Lose Text on Wake from Suspend

Bug #1653513 reported by Jason Stephenson
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
mozilla-thunderbird (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

On Ubuntu 16.04 with mir, some applications (apparently those using GTk+) randomly lose text on wake from suspend. (I am attaching screen shots.)

This is random and it takes a while to manifest itself. I generally leave my laptop on and logged in for days. Waking it and putting it to sleep many times. After a few days, it will sometimes lose all text in applications using GTK+. Interestingly, Firefox is unaffected, though Thunderbird is.

The loss of text includes the menus in the menubar or inside the application. The system menus also lose text.

Doing 3 things will correct the situation:

1) Restarting the laptop.
2) Logging out and logging back in.
3) Switching to a console with Ctrl-Alt-F1 and killing the gnome-session. (This requires logging back in when the Unity session comes back.)

So, basically, gnome-session appears to be involved/the culprit.

Processor is Intel® Core™ i5-4200M CPU @ 2.50GHz × 4
Graphics is Intel Haswell

Revision history for this message
Jason Stephenson (jstephenson) wrote :
Revision history for this message
Jason Stephenson (jstephenson) wrote :

It also affects the screen shot application.

Revision history for this message
Jason Stephenson (jstephenson) wrote :

Thunderbird also loses its text.

I could have taken more screen shots, but don't think that they would be helpful.

If more information is required, please let me know. I'm not new to Launchpad, but I'm a bit green at submitting bugs for Ubuntu.

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Jason,
Thank you for submitting this bug and reporting a problem with Thunderbird after suspend. You made this bug report some time ago and Ubuntu and Thunderbird have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.
G

Changed in mozilla-thunderbird (Ubuntu):
status: New → Incomplete
Revision history for this message
Jason Stephenson (jstephenson) wrote :

It has not happened to me since a few month after making the bug report.

In the meantime I have upgraded that laptop. I have also gotten a new laptop.

I'm now using 18.04 and I have not had this problem since upgrading to 17.04. I don't have any laptops or desktops with 16.04 to check, so I'd say we can close this one.

Not sure what what status to give it. Won't Fix?

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Thanks for the update, Jason. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.

Changed in mozilla-thunderbird (Ubuntu):
status: Incomplete → Invalid
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