[Dell XPS 13 9333] Fonts are broken after suspend/resume somtimes

Bug #1652585 reported by Kai Blin
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

Occasionally, when coming out of a suspend and getting past the light locker screen, font rendering broken. Application windows are missing most but not all letters, and text for icons on the desktop is blurry. Already open terminal windows won't have any text, but sometimes opening a new terminal window does have working text for the terminal, even though the text in the menu bar is broken.

Programs like Thunderbird often still display text unless they are forced to re-render the window, at which point the fonts also disappear. Firefox still renders web pages but is missing the text in the menu bars.

The bug itself manifested with the default Xorg settings (no xorg.conf file).

WORKAROUND: Insert in xorg.conf file:
Section "Device"
        Identifier "intel"
        Driver "modesetting"
EndSection

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: XFCE
Date: Mon Dec 26 08:39:33 2016
DistUpgraded: 2016-07-31 00:23:07,940 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (Failed to execute child process "./xorg_fix_proprietary.py" (No such file or directory))
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 5.0.24, 4.4.0-53-generic, x86_64: installed
 virtualbox, 5.0.24, 4.4.0-57-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:060a]
InstallationDate: Installed on 2015-02-11 (683 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
LightdmDisplayLog:
 (II) AIGLX: Suspending AIGLX clients for VT switch
 (II) AIGLX: Suspending AIGLX clients for VT switch
 (II) AIGLX: Suspending AIGLX clients for VT switch
 (II) AIGLX: Suspending AIGLX clients for VT switch
LightdmGreeterLogOld:
 ** (lightdm-gtk-greeter:1644): WARNING **: Failed to load user image: Failed to open file '/home/kai/.face': No such file or directory
 init: indicator-power main process (1677) killed by TERM signal
 init: indicator-application main process (1682) killed by TERM signal
MachineType: Dell Inc. XPS13 9333
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-57-generic root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-07-30 (148 days ago)
XorgConf:
 Section "Device"
         Identifier "intel"
  Driver "modesetting"
 EndSection
dmi.bios.date: 03/19/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0D13CR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd03/19/2014:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2

Revision history for this message
Kai Blin (kai.blin) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Kai Blin, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
tags: added: bios-outdated-a08
description: updated
Revision history for this message
Kai Blin (kai.blin) wrote :

I can give that a try, but I'm not sure I can reproduce this issue in Unity. Do the daily builds have the option of running XFCE? Also, it could be a while until I can confirm this, I don't have an easy test case.

Revision history for this message
R. Steve McKown (rsmckown) wrote :

This has also happened to me since upgrading from 14.04 to 16.04 several months ago. It happens all too frequently, perhaps 1:5 to 1:8 resumes. I am running DWM, a dynamic tiling window manager, so perhaps the window manager running isn't important. I am up to date with updates.

I'll dry the latest daily live image next.

Revision history for this message
penalvch (penalvch) wrote :

R. Steve McKown (rsmckown), it will help immensely if you filed a new report with Ubuntu, using the default repository kernel (not mainline/upstream/3rd party) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

summary: - Fonts are borken after suspend/resume somtimes
+ [Dell XPS 13 9333] Fonts are borken after suspend/resume somtimes
summary: - [Dell XPS 13 9333] Fonts are borken after suspend/resume somtimes
+ [Dell XPS 13 9333] Fonts are broken after suspend/resume somtimes
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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