[HP Pavilion Notebook - 15-ab114no] Intermittent black screen

[James Funk]

After upgrading from 15.10 to 16.04, using the xserver-xorg-video-amdgpu driver I intermittently have black screens.

WORKAROUND: Use Ubuntu 15.10 with fglrx.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-42.49-generic 4.2.8-ckt12
Uname: Linux 4.2.0-42-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: KDE
Date: Thu Dec 22 04:35:34 2016
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: kubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev c5) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:80b5]
   Subsystem: Hewlett-Packard Company Device [103c:80b5]
InstallationDate: Installed on 2016-03-09 (287 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: HP HP Pavilion Notebook
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-42-generic.efi.signed root=UUID=3bd62e33-d7f6-42fa-b3df-81242b0bc279 ro i8042.dumbkbd
SourcePackage: xorg
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/08/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.15
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 80B5
dmi.board.vendor: HP
dmi.board.version: 81.28
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.15:bd10/08/2015:svnHP:pnHPPavilionNotebook:pvr:rvnHP:rn80B5:rvr81.28:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion Notebook
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Thu Dec 22 04:33:24 2016
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.17.2-1ubuntu9.1
xserver.video_driver: fglrx

[penalvch (penalvch)]

James Funk, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

If reproducible, please attach a debug uncompressed/untarred following https://wiki.ubuntu.com/DebuggingSystemCrash .

[James Funk (funkay)]

No luck with the daily live-cd, some of the kernel messages fly by and when it tries to change graphics modes for the first time, black screen. With 16.04 it would sometimes get to the desktop and then would go to black screen.

I also found this bug report describing the same exact problem: https://bugs.freedesktop.org/show_bug.cgi?id=95306

[penalvch (penalvch)]

James Funk, in order to debug your issue please provide a log uncompressed/untarred following https://wiki.ubuntu.com/DebuggingSystemCrash .

[James Funk (funkay)]

The tricky thing is that it is not a system crash, the computer keeps running fine. Just the screen goes blank and it is pretty much impossible to do anything after that. I hope that there is some kind of error message produced when it happens, now if i could only find it.