Screen doesn't turn on after suspending

[Diego Veas]

Ubuntu 16.04, Dell Inspiration 15 5000. After suspending (or lid closed) screen doesn't turn on, only keyboard illumination appears. Computer must be forced to shut down to recover

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-47-generic 4.4.0-47.68
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: diego 1921 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Nov 28 20:23:19 2016
HibernationDevice: RESUME=UUID=d623e280-ed6c-4d51-8968-efa57b01434a
InstallationDate: Installed on 2016-11-23 (5 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. Inspiron 5567
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-47-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-47-generic N/A
 linux-backports-modules-4.4.0-47-generic N/A
 linux-firmware 1.157.5
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/14/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.0
dmi.board.name: 05VRRG
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.0:bd07/14/2016:svnDellInc.:pnInspiron5567:pvr:rvnDellInc.:rn05VRRG:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 5567
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc7

[Diego Veas (dveas)]

Dear Joseph,

this issue started after a new installation (I bought my computer with
Windows 10). I'll try the upstream kernel.

Regards,

Diego Veas

On 29/11/16 14:34, Joseph Salisbury wrote:
> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.9 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc7
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

--

[Diego Veas (dveas)]

Dear Joseph, I tried with kernel
4.9.0-040900rc7_4.9.0-040900rc7.201611271731_all.deb but bug still exists.

Regards,

Diego Veas

On 29/11/16 14:34, Joseph Salisbury wrote:
> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.9 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc7
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

--

[Diego Veas (dveas)]

I found the solution, I upgraded the bios from 1.0.0 to 1.0.1 (obtained
from dell web page) and now,if you suspend manually you can turn it on
again. If you close the lid, it suspends until you open it again.

Regards,

Diego Veas

On 02/12/16 20:11, Mario Limonciello wrote:
> ** Tags added: kernel-bug-exists-upstream
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Confirmed
>

--

[penalvch (penalvch)]

Diego Veas, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1645505/comments/6 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.