No HDMI output after upgrade to 16.04!

Bug #1645352 reported by EDEMPCO
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Running Ubuntu 16.04 64bit, 4.4.8 Kernel on an ASUS Trio with Intel® Haswell graphics card and using i915 driver. After upgrade there is no HDMI output to the external screen that I use daily.
I did the following:
- Upgraded to 4.4.8 Kernel hoping that the issue would be resolved.
- Checked for other reports of this issue and followed advise to use NVIDIA 364 drivers.
- Checked Intel for the most recent driver which is already packaged with 16.04; it is the i915 driver which is in use.
- Used Intel driver update tool to ensure that update is correct.
- Purchased a HDMI adapter to use mini-display port; works and reports HDMI1 is in use, but HDMI2 is not recognized (when monitor is plugged in to HDMI2)
- Someone has assisted and has confirmed that there seems to be no hardware issues.

Revision history for this message
EDEMPCO (edemco) wrote :

xrandr output is as follows:
Screen 0: minimum 8 x 8, current 1360 x 768, maximum 32767 x 32767
eDP1 connected primary 1360x768+0+0 (normal left inverted right x axis y axis) 256mm x 144mm
   1920x1080 60.00 + 59.93
   1680x1050 59.95 59.88
   1600x1024 60.17
   1400x1050 59.98
   1600x900 60.00
   1280x1024 60.02
   1440x900 59.89
   1280x960 60.00
   1368x768 60.00
   1360x768 59.80* 59.96
   1152x864 60.00
   1280x720 60.00
   1024x768 60.00
   1024x576 60.00
   960x540 60.00
   800x600 60.32 56.25
   864x486 60.00
   640x480 59.94
   720x405 60.00
   640x360 60.00
DP1 disconnected (normal left inverted right x axis y axis)
HDMI1 disconnected (normal left inverted right x axis y axis)
HDMI2 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

sudo lshw -C video output is:
  *-display
       description: VGA compatible controller
       product: Haswell-ULT Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 09
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:42 memory:f7800000-f7bfffff memory:e0000000-efffffff ioport:f000(size=64)

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1645352/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
EDEMPCO (edemco) wrote :

Thanks Brian for the suggestion.

Sorry, the only "package" that I can guess that it could be xorg. I have attempted to get help in the IRC chat at FreeNode, but instead I got just questions. I asked for assistance to identify a package name three times during a 30 minute session and got no help. So, I'm stuck.

If Ubuntu 16.04 includes the Intel driver and, I've insured that the driver is correct and, loaded using the Intel Graphics Tool and, checked the status above ... I don't know what else to do.

Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

Changed in xorg (Ubuntu):
status: New → Incomplete
tags: added: xenial
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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