I cannot login to Outlook.com, from whatever entry point

Bug #1643263 reported by Jean-Victor Côté
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have used both Chromium and Firefox to log into my Microsoft account for years now. Lately, Firefox stopped working for this purpose, so I switched to Chromium, which later stopped working for this purpose too. I reinstalled both browsers, but this changed nothing. There was a Linux update about address resolution later on which did not fix this problem for me. It was only when there was an automatic update of Chromium that Chromium started working again. Firefox has not started worked again after it too underwent an automatic update.

When I try to log in to Outlook.com from anywhere that I could think of, including hotmail.com, the page where I should enter my credentials appears blank, so that I cannot log in. Here is an example of a page which appears blank: https://login.live.com/login.srf

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: firefox 50.0+build2-0ubuntu0.16.04.2
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jean-victor 1888 F.... pulseaudio
 /dev/snd/controlC0: jean-victor 1888 F.... pulseaudio
BuildID: 20161114144739
Channel: Unavailable
CurrentDesktop: LXDE
Date: Sat Nov 19 21:50:51 2016
EcryptfsInUse: Yes
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2015-07-18 (491 days ago)
InstallationMedia: Lubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
IpRoute:
 default via 192.168.2.1 dev eth0 proto static metric 100
 192.168.2.0/24 dev eth0 proto kernel scope link src 192.168.2.10 metric 100
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-71f7391e-0a72-4898-ad2e-9fe4c2160819
Plugins:
 Google Talk Plugin - /opt/google/talkplugin/libnpgoogletalk.so (google-talkplugin)
 Google Talk Plugin Video Renderer - /opt/google/talkplugin/libnpo1d.so (google-talkplugin)
 Java(TM) Plug-in 11.111.2 - /usr/lib/jvm/java-8-oracle/jre/lib/amd64/libnpjp2.so
 Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
PrefErrors: 'utf-8' codec can't decode byte 0xa1 in position 328: invalid start byte
ProcEnviron:
 LANGUAGE=fr_FR
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=50.0/20161114144739 (In use)
RelatedPackageVersions:
 google-talkplugin 5.41.3.0-1
 adobe-flashplugin 1:20161108.1-0ubuntu0.16.04.1
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs:
 bp-71f7391e-0a72-4898-ad2e-9fe4c2160819
 bp-210f2918-aab0-408f-8494-5cbde2151120
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/07/2006
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0X8582
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd07/07/2006:svnDellInc.:pnDimension9100:pvr:rvnDellInc.:rn0X8582:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dimension 9100
dmi.sys.vendor: Dell Inc.

Revision history for this message
Jean-Victor Côté (jean-v-cote) wrote :
Revision history for this message
olinda de azevedo marques (klinda) wrote : Re: [Bug 1643263] [NEW] I cannot login to Outlook.com, from whatever entry point
Download full text (8.1 KiB)

entre para canonical grupo e lá procure por Ubuntu e tudo estará resolvido

2016-11-20 12:03 GMT+09:00 Jean-Victor Côté <email address hidden>:

> Public bug reported:
>
> I have used both Chromium and Firefox to log into my Microsoft account
> for years now. Lately, Firefox stopped working for this purpose, so I
> switched to Chromium, which later stopped working for this purpose too.
> I reinstalled both browsers, but this changed nothing. There was a
> Linux update about address resolution later on which did not fix this
> problem for me. It was only when there was an automatic update of
> Chromium that Chromium started working again. Firefox has not started
> worked again after it too underwent an automatic update.
>
> When I try to log in to Outlook.com from anywhere that I could think of,
> including hotmail.com, the page where I should enter my credentials
> appears blank, so that I cannot log in. Here is an example of a page
> which appears blank: https://login.live.com/login.srf
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: firefox 50.0+build2-0ubuntu0.16.04.2
> ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
> Uname: Linux 4.4.0-47-generic x86_64
> NonfreeKernelModules: nvidia
> AddonCompatCheckDisabled: False
> ApportVersion: 2.20.1-0ubuntu2.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: jean-victor 1888 F.... pulseaudio
> /dev/snd/controlC0: jean-victor 1888 F.... pulseaudio
> BuildID: 20161114144739
> Channel: Unavailable
> CurrentDesktop: LXDE
> Date: Sat Nov 19 21:50:51 2016
> EcryptfsInUse: Yes
> Extensions: extensions.sqlite corrupt or missing
> ForcedLayersAccel: False
> IfupdownConfig:
> # interfaces(5) file used by ifup(8) and ifdown(8)
> auto lo
> iface lo inet loopback
> IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
> InstallationDate: Installed on 2015-07-18 (491 days ago)
> InstallationMedia: Lubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
> IpRoute:
> default via 192.168.2.1 dev eth0 proto static metric 100
> 192.168.2.0/24 dev eth0 proto kernel scope link src 192.168.2.10
> metric 100
> IwConfig:
> lo no wireless extensions.
>
> eth0 no wireless extensions.
> Locales: extensions.sqlite corrupt or missing
> MostRecentCrashID: bp-71f7391e-0a72-4898-ad2e-9fe4c2160819
> Plugins:
> Google Talk Plugin - /opt/google/talkplugin/libnpgoogletalk.so
> (google-talkplugin)
> Google Talk Plugin Video Renderer - /opt/google/talkplugin/libnpo1d.so
> (google-talkplugin)
> Java(TM) Plug-in 11.111.2 - /usr/lib/jvm/java-8-oracle/
> jre/lib/amd64/libnpjp2.so
> Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so
> (adobe-flashplugin)
> PrefErrors: 'utf-8' codec can't decode byte 0xa1 in position 328: invalid
> start byte
> ProcEnviron:
> LANGUAGE=fr_FR
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=fr_FR.UTF-8
> SHELL=/bin/bash
> Profiles: Profile0 (Default) - LastVersion=50.0/20161114144739 (In use)
> RelatedPackageVersions:
> google-talkplugin 5.41.3.0-1
> adobe-flashplugin 1:20161108.1-0ubuntu0.16.04.1
> RfKill:
>
>...

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Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates.

It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 1643263

and any other logs that are relevant for this particular issue.

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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