experienced problem after software-update: package cups-daemon 2.1.3-4 failed to install/upgrade: subprocess new pre-removal script returned error exit status 1

Bug #1642937 reported by Martin
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

experienced problem after software-update

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: cups-daemon 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CupsErrorLog:

Date: Fri Nov 18 12:35:50 2016
ErrorMessage: subprocess new pre-removal script returned error exit status 1
InstallationDate: Installed on 2016-04-10 (222 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat: device for Deskjet-F4100-series: hp:/usb/Deskjet_F4100_series?serial=CN81C6V0N304TJ
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
 Bus 001 Device 003: ID 045e:00f1 Microsoft Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles: Deskjet-F4100-series: HP Deskjet f4100 Series, hpcups 3.15.7
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic.efi.signed root=UUID=67f4db67-e762-486c-87be-8a5a16c68b15 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic.efi.signed root=UUID=67f4db67-e762-486c-87be-8a5a16c68b15 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 dpkg 1.18.4ubuntu1.1
 apt 1.2.15
SourcePackage: cups
Title: package cups-daemon 2.1.3-4 failed to install/upgrade: subprocess new pre-removal script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/16/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0601
dmi.board.asset.tag: Default string
dmi.board.name: Z170-P
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0601:bd11/16/2015:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170-P:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Martin (martin-trummer) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Tyeth (tyeth) wrote :

Happend at end of apt-get dist-upgrade.
Solved with sudo service cups stop
then sudo apt-get -f install

Revision history for this message
Martin (martin-trummer) wrote :

#3 also worked for me:

sudo service cups stop
sudo apt-get -f install

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