Paper jam when the printer is shared in xenial
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
I made a fresh install from scratch of Xenial Xerus 16.04 Mate, my printer is a Brother HL-2140.
The printer was working well until I decided to share it, because I have other two pcs that use the printer.
So I opened the printer manager from the menu, I checked the "Share" box in the printer window, then I opened the "Server Configuration" and I checked the "Publish shared printers" box and the "Allow printing from Internet" box.
Starting from that moment my printer is no more able to print because each time that prints one sheet automatically collect a second sheet (as if it was the same sheet, probably an error in paper size) and obviously an error occurs and everything get blocked.
Unfortunately even if I unpublished and unshared the printer, the error persist so now I can't print, I suspect that the Server is the guilty and I wish to try to "Desconnect" the server to prove it, but I don't know how to do it.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSign
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Tue Nov 15 08:25:23 2016
InstallationDate: Installed on 2016-11-04 (10 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lpstat:
device for Deskjet_3520: hp:/net/
device for HL-2140-series: usb://Brother/
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/
grep: /etc/cups/
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0302
dmi.board.
dmi.board.name: A55M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
description: | updated |
Changed in cups (Ubuntu): | |
status: | New → Incomplete |
Hello Smurf,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]