linux-image-4.8.0-26-generic causes complete system freeze

[Christian George]

Hello,

When using kernel linux-image-4.8.0-26-generic 4.8.0-26.28 and after applying latest available updates, the system randomly freezes/hangs and a forced shutdown is required. It can be easily reproduced by trying to press the "logout" button. The system would immediately hang.

Reverting to previous kernel, 4.8.0-22.24 fixes the issue.

My hardware is a Dell XPS 13 laptop, model 9343. It has the Intel HD graphics card, using i915 module.

Description: Ubuntu 16.10
Release: 16.10

Thanks!

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1639560

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

Because this bug completely freezes the machine, I cannot run the above mentioned command.

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

The issues began after performing an upgrade of the below packages:

Start-Date: 2016-11-05 19:34:18
Commandline: apt-get dist-upgrade
Upgrade: libsystemd0:amd64 (231-9git1, 231-9ubuntu1), libsystemd0:i386 (231-9git1, 231-9ubuntu1), udev:amd64 (231-9git1, 231-9ubuntu1), libudev1:amd64 (231-9git1, 231-9ubuntu1), libudev1:i386 (231-9git1, 231-9ubuntu1), libnautilus-extension1a:amd64 (1:3.20.3-1ubuntu3, 1:3.20.3-1ubuntu3.1), python3-distupgrade:amd64 (1:16.10.7, 1:16.10.8), ubuntu-release-upgrader-core:amd64 (1:16.10.7, 1:16.10.8), systemd-sysv:amd64 (231-9git1, 231-9ubuntu1), libpam-systemd:amd64 (231-9git1, 231-9ubuntu1), systemd:amd64 (231-9git1, 231-9ubuntu1), ubuntu-release-upgrader-gtk:amd64 (1:16.10.7, 1:16.10.8), libnss-resolve:amd64 (231-9git1, 231-9ubuntu1), nautilus-data:amd64 (1:3.20.3-1ubuntu3, 1:3.20.3-1ubuntu3.1), ubuntu-mono:amd64 (16.10+16.10.20161007-0ubuntu1, 16.10+16.10.20161024-0ubuntu1)
End-Date: 2016-11-05 19:34:41

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

Some interesting stuff in the syslog:

Nov 5 20:56:40 mrg-XPS kernel: [ 66.805478] BUG: unable to handle kernel NULL pointer dereference at (null)
Nov 5 20:56:40 mrg-XPS kernel: [ 66.805549] IP: [< (null)>] (null)
Nov 5 20:56:40 mrg-XPS kernel: [ 66.805571] PGD 0
Nov 5 20:56:40 mrg-XPS kernel: [ 66.805585] Oops: 0010 [#1] SMP
Nov 5 20:56:40 mrg-XPS kernel: [ 66.805605] Modules linked in: btrfs xor raid6_pq ufs qnx4 hfsplus hfs minix ntfs msdos jfs xfs libcrc32c cmac rfcomm pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) bnep ax88179_178a usbnet mii nls_iso8859_1 usblp hid_multitouch dell_wmi dell_laptop btusb btrtl btbcm uvcvideo btintel videobuf2_vmalloc bluetooth videobuf2_memops videobuf2_v4l2 videobuf2_core videodev media arc4 intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm iwlmvm dell_led dell_smbios dcdbas mac80211 snd_soc_rt298 snd_soc_rt286 snd_soc_ssm4567 snd_soc_rl6347a snd_hda_codec_realtek snd_hda_codec_generic snd_hda_codec_hdmi irqbypass intel_cstate snd_soc_core snd_hda_intel intel_rapl_perf snd_hda_codec snd_compress snd_hda_core ac97_bus snd_pcm_dmaengine snd_hwdep iwlwifi joydev input_leds serio_raw snd_pcm cfg80211 rtsx_pci_ms elan_i2c memstick snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq intel_pch_thermal snd_seq_device snd_timer lpc_ich shpchp snd soundcore intel_vbtn soc_button_array int3403_thermal int3400_thermal snd_soc_sst_acpi dw_dmac snd_soc_sst_match dw_dmac_core processor_thermal_device i2c_designware_platform intel_soc_dts_iosf tpm_crb int3402_thermal mac_hid 8250_dw int340x_thermal_zone int3406_thermal spi_pxa2xx_platform acpi_thermal_rel intel_hid i2c_designware_core sparse_keymap intel_smartconnect acpi_pad acpi_als kfifo_buf industrialio parport_pc ppdev lp parport ip_tables x_tables autofs4 algif_skcipher af_alg hid_generic hid_logitech_hidpp hid_logitech_dj usbhid uas usb_storage dm_crypt rtsx_pci_sdmmc i915 crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw glue_helper ablk_helper i2c_algo_bit cryptd drm_kms_helper syscopyarea sysfillrect psmouse sysimgblt fb_sys_fops drm ahci libahci rtsx_pci wmi sdhci_acpi video sdhci i2c_hid hid fjes
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806588] CPU: 0 PID: 1390 Comm: Xorg Tainted: G U OE 4.8.0-26-generic #28-Ubuntu
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806622] Hardware name: Dell Inc. XPS 13 9343/0TM99H, BIOS A09 08/29/2016
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806652] task: ffff97f712bb8e40 task.stack: ffff97f712bd8000
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806677] RIP: 0010:[<0000000000000000>] [< (null)>] (null)
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806708] RSP: 0018:ffff97f712bdbad8 EFLAGS: 00010286
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806729] RAX: ffff97f7127aea00 RBX: ffff97f70cb83c90 RCX: 000000000000084d
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806756] RDX: 000000000000084d RSI: ffff97f70cb829a8 RDI: ffff97f7127aea00
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806784] RBP: ffff97f712bdbb70 R08: ffff97f7127ae800 R09: 0000000000000000
Nov 5 20:56:40 mrg-XPS kernel: [ 66.806812] R10: 0000000000000000 R11: 000000000...

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

A second copy-paste of syslog content after a forced restart:

Nov 5 21:04:02 mrg-XPS kernel: [ 416.796333] BUG: unable to handle kernel NULL pointer dereference at (null)
Nov 5 21:04:02 mrg-XPS kernel: [ 416.796393] IP: [< (null)>] (null)
Nov 5 21:04:02 mrg-XPS kernel: [ 416.796419] PGD 0
Nov 5 21:04:02 mrg-XPS kernel: [ 416.796440] Oops: 0010 [#1] SMP
Nov 5 21:04:02 mrg-XPS kernel: [ 416.796458] Modules linked in: rfcomm pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) cmac bnep ax88179_178a usbnet mii nls_iso8859_1 usblp hid_multitouch dell_wmi dell_laptop intel_rapl x86_pkg_temp_thermal arc4 intel_powerclamp coretemp kvm_intel uvcvideo kvm iwlmvm videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_core irqbypass intel_cstate videodev intel_rapl_perf mac80211 media snd_hda_codec_hdmi dell_led dell_smbios dcdbas snd_hda_codec_realtek btusb iwlwifi snd_hda_codec_generic btrtl btbcm btintel joydev input_leds serio_raw snd_hda_intel bluetooth snd_hda_codec snd_soc_rt298 snd_soc_ssm4567 snd_soc_rt286 rtsx_pci_ms snd_soc_rl6347a cfg80211 memstick snd_hda_core elan_i2c snd_soc_core snd_hwdep snd_compress ac97_bus snd_pcm_dmaengine snd_pcm snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer intel_pch_thermal snd lpc_ich shpchp soundcore intel_vbtn int3403_thermal soc_button_array dw_dmac snd_soc_sst_acpi snd_soc_sst_match dw_dmac_core int3406_thermal i2c_designware_platform 8250_dw i2c_designware_core int3402_thermal spi_pxa2xx_platform tpm_crb intel_hid processor_thermal_device intel_smartconnect int340x_thermal_zone int3400_thermal sparse_keymap acpi_thermal_rel intel_soc_dts_iosf acpi_pad mac_hid acpi_als kfifo_buf industrialio parport_pc ppdev lp parport ip_tables x_tables autofs4 algif_skcipher af_alg hid_generic hid_logitech_hidpp hid_logitech_dj usbhid uas usb_storage dm_crypt rtsx_pci_sdmmc i915 crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw glue_helper ablk_helper cryptd i2c_algo_bit drm_kms_helper psmouse syscopyarea sysfillrect ahci sysimgblt fb_sys_fops libahci drm rtsx_pci wmi sdhci_acpi video sdhci i2c_hid hid fjes
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797442] CPU: 1 PID: 1403 Comm: Xorg Tainted: G U OE 4.8.0-26-generic #28-Ubuntu
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797475] Hardware name: Dell Inc. XPS 13 9343/0TM99H, BIOS A09 08/29/2016
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797503] task: ffff8af9cd35e3c0 task.stack: ffff8af9d2efc000
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797524] RIP: 0010:[<0000000000000000>] [< (null)>] (null)
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797558] RSP: 0018:ffff8af9d2effad8 EFLAGS: 00010286
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797581] RAX: ffff8af90738ea00 RBX: ffff8af9cc283c90 RCX: 0000000000006133
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797608] RDX: 0000000000006133 RSI: ffff8af9cc2829a8 RDI: ffff8af90738ea00
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797633] RBP: ffff8af9d2effb70 R08: ffff8af8f81e9f00 R09: 0000000000000000
Nov 5 21:04:02 mrg-XPS kernel: [ 416.797660] R10: 0000000000000000 R11: 0000000000000000 R12: 0000000000000000
Nov 5 21:04:02 mrg-XP...

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

I have the same problem: with kernel linux-image-4.8.0-26-generic, the system randomly freezes completely (black screen, no network) a few time a day with no apparent correlation to any software activity or cpu heat.

My laptop is an HP ProBook 6550b.
GPU: Intel Corporation Core Processor Integrated Graphics Controller (rev 02)
Driver: i915
Kubuntu 16.10 recently upgraded.

The only difference with OP is that it doesn't freeze when I logout.

I just reverted to linux-image-4.8.0-22-generic. I'll post here whether it fixes the issue.

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

FWIW, reverting to the previous kernel linux-image-4.8.0-22-generic fixes another graphic bug I experienced with LibreOffice on Kubuntu: https://bugs.documentfoundation.org/show_bug.cgi?id=103676

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

Reverting to linux-image-4.8.0-22-generic doesn't fix the issue for me.

I still have random crashes.

Can anyone help?

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

I have this feeling we will be waiting months before a fix is pushed. Just like with other bugs which affected i915 in the past.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.8 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.8.6/

[Christian George (radu-j-deactivatedaccount-deactivatedaccount)]

I have just upgraded to 4.8.0-27-generic via "apt upgrade" and the system no longer freezes when I click the logout button. This is a good sign. I will keep using it to see if there are any other freezes.

[penalvch (penalvch)]

Christian George, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1639560/comments/11 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.