unable to use intel graphic card

Bug #1633437 reported by satish
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I have t440p laptop with intel graphic card

$ sudo lshw -c display
  *-display UNCLAIMED
       description: VGA compatible controller
       product: 4th Gen Core Processor Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 06
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:f0000000-f03fffff memory:e0000000-efffffff ioport:3000(size=64)

But I am not able to use h/w rendering.

Tried running following command (no success)
sudo apt-get install xserver-xorg-video-intel

Also, used intel's graphic tools to update the packages but no success their also.
Anything I am missing..
This problem appeared when I upgraded ubuntu 14.x to ubuntu 16.04

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-43.63-generic 4.4.21
Uname: Linux 4.4.0-43-generic x86_64
.tmp.unity_support_test.1:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
BootLog: [ OK ] Started LSB: Start the GNUstep distributed object mapper.
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Oct 14 17:05:27 2016
DistUpgraded: 2016-08-09 13:35:04,151 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (Failed to execute child process "./xorg_fix_proprietary.py" (No such file or directory))
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Lenovo ThinkPad T440p [17aa:220e]
InstallationDate: Installed on 2014-08-11 (794 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 20AWS0L000
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-43-generic.efi.signed root=UUID=11b8d3e7-2288-4e79-90a2-2cd00d457e7c ro quiet splash pcie_aspm=force i915.i915_enable_rc6=1 i915.i915_enable_fbc=1 vt.handoff=7
Renderer: Software
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-08-09 (66 days ago)
dmi.bios.date: 02/27/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GLET67WW (2.21 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20AWS0L000
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 PRO
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGLET67WW(2.21):bd02/27/2014:svnLENOVO:pn20AWS0L000:pvrThinkPadT440p:rvnLENOVO:rn20AWS0L000:rvr0B98401PRO:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20AWS0L000
dmi.product.version: ThinkPad T440p
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.71+git20161010.a44c9c31-0ubuntu0ricotz~xenial
version.libgl1-mesa-dri: libgl1-mesa-dri 12.1~git20161011.fc8b358b-0ubuntu0ricotz~xenial
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.1~git20161011.fc8b358b-0ubuntu0ricotz~xenial
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.99+git20161010.3fc839ff-0ubuntu0ricotz~xenial
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20161010.696f58f6-0ubuntu0ricotz~xenial
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.13+git20161010.e6479845-0ubuntu0ricotz~xenial
xserver.bootTime: Fri Oct 14 16:32:19 2016
xserver.configfile: default
xserver.errors:
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
 AIGLX: reverting to software rendering
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.18.4-0ubuntu0.1

Revision history for this message
satish (tosatishpatel) wrote :
Revision history for this message
Timo Aaltonen (tjaalton) wrote :

do you have linux-image-generic installed?

Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Timo Aaltonen (tjaalton) wrote :

you are using unofficial ppa packages, those are not supported by ubuntu

Changed in xorg (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
satish (tosatishpatel) wrote :

Here is my linux version details:
[satishp7 encryptable]$ uname -a
Linux satishp7 4.4.0-43-generic #63-Ubuntu SMP Wed Oct 12 13:48:03 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Also, as default graphics driver was not working I have tried to install ppa package from unofficial source. Let me know the ppa I can remove the same and give updates.

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