[Dell Inspiron 15 7000 Series 7559] Display freezes when booting with nouveau

Bug #1631236 reported by gpone
26
This bug affects 4 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

When attempting to boot, the display freezes on the Ubuntu splash screen after entering my disk password.

WORKAROUND: When using nouveau remove "quiet" and "splash" from my grub configuration.

WORKAROUND: Use nvidia proprietary driver.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.8.0-040800-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
BootLog:

CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Oct 6 20:47:42 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.8, 4.4.0-38-generic, x86_64: installed
 bbswitch, 0.8, 4.8.0-040800-generic, x86_64: installed
 nvidia-361, 361.42: added
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation Skylake Integrated Graphics [8086:191b] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Dell Skylake Integrated Graphics [1028:0706]
   Subsystem: Dell GM107M [GeForce GTX 960M] [1028:0706]
InstallationDate: Installed on 2016-09-29 (8 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:07dc Intel Corp.
 Bus 001 Device 002: ID 1bcf:28b0 Sunplus Innovation Technology Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7559
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-040800-generic root=UUID=7dd53585-5dcb-4071-a47a-d1a7fede0e3f ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/05/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 0H0CC0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.1.3:bd11/05/2015:svnDellInc.:pnInspiron7559:pvr1.1.3:rvnDellInc.:rn0H0CC0:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 7559
dmi.product.version: 1.1.3
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.68-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.2-0intel1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.2-0intel1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Thu Oct 6 20:46:55 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1209
 vendor LGD
xserver.version: 2:1.18.4-0ubuntu0.1

Revision history for this message
gpone (gpone) wrote :
Revision history for this message
Jimmy Pan (dspjmr) wrote :

I can never boot with the nvidia drivers. For the latest nvidia-367.75 in the repo, neither. This time, after the boot info shows up, it just leaved a blinking cursor for a while and then the screen completely went black.

Without the nvidia driver, it cannot shutdown right. But looks like the problem is getting better now, I sometimes don't need to press the powerbutton to shutdown.

This looks like the gtx 960m problem since I found other users not only on dell 7559 have the problem.

Anyway, hope this problem can be fix soon.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Changed in xorg (Ubuntu):
importance: Undecided → Critical
penalvch (penalvch)
tags: added: bios-outdated-1.2.7
summary: - Xorg freeze with Nvidia 960m on Dell Inspiron 15-7559
+ [Inspiron 15 7000 Series 7559] Display freezes when booting with nouveau
description: updated
Revision history for this message
penalvch (penalvch) wrote : Re: [Inspiron 15 7000 Series 7559] Display freezes when booting with nouveau

gpone, thank you for reporting this and helping make Ubuntu better.

1) To see if this is already resolved in your release, could you please undo your WORKAROUNDs, update your HWE stack as per https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise to the results?

2) If still reproducible, could you please provide the missing information from https://wiki.ubuntu.com/DebuggingKernelBoot ?

Changed in xorg (Ubuntu):
importance: Critical → Low
status: Confirmed → Incomplete
summary: - [Inspiron 15 7000 Series 7559] Display freezes when booting with nouveau
+ [Dell Inspiron 15 7000 Series 7559] Display freezes when booting with
+ nouveau
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.