Ubuntu
xorg package

Mouse pointer flickers after attaching external monitor

Bug #1629300 reported by Anca Dumitrache on 2016-09-30

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Medium	Unassigned

Bug Description

I am running Ubuntu 16.04 on a Dell XPS 13. After attaching an external monitor via the Dell DA200 Docking Adapter, the mouse pointer is flickering intermittently on the laptop display. On the external monitor, everything seems to be fine.

Possible duplicate of this bug: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1278223

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.7.0-040700-lowlatency x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
BootLog:
Scanning for Btrfs filesystems
/dev/nvme0n1p3: clean, 397044/14376960 files, 4973989/57484032 blocks
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Sep 30 14:17:40 2016
DistUpgraded: 2016-09-24 16:50:15,056 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-trusty-amd64-osp1-20150720-0
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Sky Lake Integrated Graphics [8086:1916] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Skylake Integrated Graphics [1028:0704]
InstallationDate: Installed on 2016-08-30 (30 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06
MachineType: Dell Inc. XPS 13 9350
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.7.0-040700-lowlatency root=UUID=ca01b77e-e6ae-4ade-b14f-d13f0648885a ro quiet splash "acpi_osi=Windows 2013" vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-09-24 (5 days ago)
dmi.bios.date: 06/14/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.4
dmi.board.name: 07TYC2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Fri Sep 30 12:39:32 2016
xserver.configfile: default
xserver.errors: modeset(G0): glamor initialization failed
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 12389
vendor HWP
xserver.version: 2:1.18.3-1ubuntu2.3

See original description

Tags:

Revision history for this message

Anca Dumitrache (ancadumi) wrote on 2016-09-30:

CurrentDmesg.txt Edit (68.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (461 bytes, text/plain; charset="utf-8")
DpkgLog.txt Edit (3.0 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (228 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (30.7 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (6.1 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (5.5 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (17.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (578 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (176.9 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (625 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (40.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (29.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (12.2 KiB, text/plain; charset="utf-8")
make.log.txt Edit (110.0 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (11.6 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (663 bytes, text/plain; charset="utf-8")

Anca Dumitrache (ancadumi) on 2016-09-30

description:

updated

Revision history for this message

penalvch (penalvch) wrote on 2016-10-01:

Anca Dumitrache, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags:	added: latest-bios-1.4.4
Changed in xorg (Ubuntu):
importance:	Undecided → Medium
status:	New → Incomplete

Revision history for this message

N8 (drifto) wrote on 2016-10-23:

Chiming in here, tried daily-live and am seeing the same flickering as in 16.04.

root@fd3s:~# lspci
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
00:1c.5 PCI bridge: Intel Corporation 82801 PCI Bridge (rev b5)
00:1c.6 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 7 (rev b5)
00:1c.7 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 8 (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation Z68 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)
04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 01)
06:00.0 SATA controller: ASMedia Technology Inc. ASM1062 Serial ATA Controller (rev 01)
07:00.0 USB controller: ASMedia Technology Inc. ASM1042 SuperSpeed USB Host Controller

root@fd3s:~# cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=16.10
DISTRIB_CODENAME=yakkety
DISTRIB_DESCRIPTION="Ubuntu 16.10"

Thanks

Chiming in here, tried daily-live and am seeing the same flickering as in 16.04.

root@fd3s:~# lspci 
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
00:1c.5 PCI bridge: Intel Corporation 82801 PCI Bridge (rev b5)
00:1c.6 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 7 (rev b5)
00:1c.7 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 8 (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation Z68 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)
04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 01)
06:00.0 SATA controller: ASMedia Technology Inc. ASM1062 Serial ATA Controller (rev 01)
07:00.0 USB controller: ASMedia Technology Inc. ASM1042 SuperSpeed USB Host Controller

root@fd3s:~# cat /etc/lsb-release 
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=16.10
DISTRIB_CODENAME=yakkety
DISTRIB_DESCRIPTION="Ubuntu 16.10"

Thanks

Revision history for this message

penalvch (penalvch) wrote on 2016-10-27:

N8 (drifto), it will help immensely if you filed a new report with Ubuntu by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information running the following from a terminal:
ubuntu-bug xorg

Also, please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-12-27:

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

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Mouse pointer flickers after attaching external monitor

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