cannot connect to cups server

[Janos G. Komaromi]

Bug-in-bug: after "ubuntu-bug -w" command and clicking on the problem window (cannot connect to cups server) the web page started with a message that it refreshes every 10 seconds. It may have, but the only way to move forward was to reload the web page so that I could get into this one - this has happened before, so apparently there is a bug with ubuntu-bug (apport?) as well.

Now the real bug hopefully reported by "ubuntu-bug -w" is that I cannot print since distribution upgrade to 16.04. I tried to follow instructions on Ubuntu.wiki, and was unable to solve the problem. Fortunately, I have an old Linux installation on a different machine, so if I need to print something from this machine I just access the pdf version from the old Linux machine and print it from there.

I'm more than happy to participate in helping to solve this problem, I do have some understanding of basic Linux (Fedora-3 level), but the current sophistication of Ubuntu is too much for me.

I did a fresh install, not distribution upgrade, on a different machine. There printing works (well, at least it connects to the print server). So this bug is definitely related to distribution upgrade: some stray files and configurations from 14.04 confuse the 16.04 system.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: system-config-printer-gnome 1.5.7+20160212-0ubuntu2
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Uname: Linux 4.4.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CupsErrorLog:

CurrentDesktop: XFCE
Date: Mon Sep 19 12:22:42 2016
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationDate: Installed on 2013-10-31 (1053 days ago)
InstallationMedia: Xubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820)
InterpreterPath: /usr/bin/python3.5
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Bad file descriptor
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 002: ID 0d62:0530 Darfon Electronics Corp.
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer Aspire 5532
PackageArchitecture: all
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/LaserJet-P-1102w-Acerlinux.ppd', '/etc/cups/ppd/EvaIdaWindowsHP-Deskjet-1050-j410.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/LaserJet-P-1102w-Acerlinux.ppd: Permission denied
 grep: /etc/cups/ppd/EvaIdaWindowsHP-Deskjet-1050-j410.ppd: Permission denied
 grep: /etc/cups/ppd/PDF.ppd: Permission denied
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=b1ac29b9-b0d0-456f-b424-0c683ae107a7 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/20/2009
dmi.bios.vendor: Acer
dmi.bios.version: V1.08
dmi.board.name: Aspire 5532
dmi.board.vendor: Acer
dmi.board.version: V1.08
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.08
dmi.modalias: dmi:bvnAcer:bvrV1.08:bd10/20/2009:svnAcer:pnAspire5532:pvrV1.08:rvnAcer:rnAspire5532:rvrV1.08:cvnAcer:ct10:cvrV1.08:
dmi.product.name: Aspire 5532
dmi.product.version: V1.08
dmi.sys.vendor: Acer

[gf (gf-interlinks-deactivatedaccount)]

Hello Janos,
Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2016 and Ubuntu and the system-config-printer package have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1625265
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[Janos G. Komaromi (jankom)]

Hello G,

Thank you for your attention to my problem. Please, close the ticket,
basically because it is no longer relevant. Somehow I was able to make
printing work on my Ubuntu installation. In the meantime I have made a
distribution upgrade to 18.04. I must say that I also encountered a
printing problem, which eventually I was able to solve on my HP laptop
installation (most recent hp-15, 64-bit machine).

However, we have an older, i386 desktop machine. Printing worked well
with 16.04, but after the distribution upgrade to 18.04 (which went
flawlessly) I have not been able to make printing work to an HP printer
(new printer, not old as the  computer). I searched the AskUbuntu and
other sites, but so far the problem is not resolved. Unfortunately, the
only way to print from that desktop is to boot it into Vindoooz Xp (this
is how old the machine is!).

I'm a supporter of Open Source systems, and am grateful to have Linux
and the Ubuntu distribution. Hopefully this message is my modest
contribution to make Ubuntu better.

Janos

On 10/06/2018 10:08 AM, gf wrote:
> Hello Janos,
> Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2016 and Ubuntu and the system-config-printer package have been updated since then.
>
> Could you confirm that this is no longer a problem and that we can close the ticket?
> If it is still a problem, are you still interested in finding a solution to this bug?
> If you are, could you let us know and, in the current version, could you run the following (only once):
> apport-collect 1625265
> and upload the updated logs and and any other logs that are relevant for this particular issue.
>
> Thank you again for helping make Ubuntu better.
> G
> [Ubuntu Bug Squad volunteer triager]
>
> ** Changed in: system-config-printer (Ubuntu)
> Status: New => Incomplete
>

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update on this, Janos. I will close this bug report now.
Regarding your other issue, yes, please submit another bug report on that problem.
Have a great day!
:)
G