Brother HL-L2340DW not printing either USB or WiFi MATE 16.04.1 LTSE 16.04 LTS

[Fred Yates]

The system recognizes the printer, it prints the file, shows the job has been sent, logs it to the spooler, shows it as completed, but nothing is printed. This happens for both USB and WiFi

I have tried through launchpad to get help https://answers.launchpad.net/ubuntu/+question/385656 and also have a support request into Brother. The printer prints fine over WiFi through Windows 7 Pro.

Also tried on Ubuntu MATE Community: -- https://ubuntu-mate.community/t/help-installng-brother-hl-l2340dw/8734

I can access http://localhost:631 just fine.

Last, inside a VM running Windows 7 I can print to a different WiFi HP printer.

Located in Oregon.
Desperately trying to leave MS.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Uname: Linux 4.4.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Thu Sep 8 09:37:24 2016
InstallationDate: Installed on 2016-08-01 (38 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lpstat:
 device for HL-L2340D-USB: usb://Brother/HL-L2340D%20series?serial=U63879M5N386362
 device for HLL2340D: socket://10.0.0.9:9100
MachineType: LENOVO 20138
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HL-L2340D-USB.ppd', '/etc/cups/ppd/HLL2340D.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HL-L2340D-USB.ppd: Permission denied
 grep: /etc/cups/ppd/HLL2340D.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic.efi.signed root=UUID=6d56d615-bf89-4bdb-96cb-f48f4c294730 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 5ECN96WW(V9.01)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G780
dmi.modalias: dmi:bvnLENOVO:bvr5ECN96WW(V9.01):bd03/14/2013:svnLENOVO:pn20138:pvrLenovoG780:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoG780:
dmi.product.name: 20138
dmi.product.version: Lenovo G780
dmi.sys.vendor: LENOVO

[Fred Yates (fey42)]

It had nothing to do with the cupsd.conf file.

It was all about Brothers incorrect instructions.

In their instructions it stated:
*********************
The tool will be downloaded into the default "Download" directory.
(The directory location varies depending on your Linux distribution.)
e.g. /home/(LoginName)/Download

Step2. Open a terminal window and go to the directory you downloaded the file to in the last step.
*********************

In reality the files had to located in /Download/Drivers and then following their instructions everything worked and automatically installed the printer also.

BTW I used this URL --- http://support.brother.com/g/b/downloadhowto.aspx?c=gb&lang=en&prod=hll2340dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625 which points to the Driver Install Tool.

The.deb might work, but I am so new to Linux I could not figure it out.
It is not a bug.......

[gf (gf-interlinks-deactivatedaccount)]

Closed per reporter's comment.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]