GPU Hang [i915 / drm] crashes whole session; triggered by LibreOffice dialog boxes (regression)

[Aki Vehtari]

Additional infomration for Bug #1575301
GPU Hang [i915 / drm] crashes whole session; triggered by LibreOffice dialog boxes (regression)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Uname: Linux 4.4.0-36-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: GNOME
Date: Sun Sep 4 09:36:02 2016
DistUpgraded: 2016-05-02 14:55:55,953 DEBUG icon theme changed, re-reading
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics Controller [103c:198f]
InstallationDate: Installed on 2014-04-04 (883 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP EliteBook 840 G1
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=42037813-9646-413b-a131-acf48fd5a180 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-05-02 (124 days ago)
dmi.bios.date: 05/23/2016
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L71 Ver. 01.37
dmi.board.name: 198F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 15.59
dmi.chassis.asset.tag: CNU410D9JQ
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.37:bd05/23/2016:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10C03:rvnHewlett-Packard:rn198F:rvrKBCVersion15.59:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 840 G1
dmi.product.version: A3009DD10C03
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.12.2+16.04.20160714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon May 2 14:01:21 2016
xserver.configfile: default
xserver.errors:
 Failed to load module "intel" (module does not exist, 0)
 Failed to load module "intel" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.17.2-1ubuntu9.1
xserver.video_driver: modeset

[penalvch (penalvch)]

Aki Vehtari, thank you for reporting this and helping make Ubuntu better.

To clarify, is there a crash file in /var/crash?

If not, could you please capture the crash following https://wiki.ubuntu.com/DebuggingSystemCrash ?

[Aki Vehtari (aki-vehtari)]

There are some files in /var/crash, but the date is older than when I last time reproduced the bug so I guess they are not releated (easily reproduced, but I have been avoiding to do it intentionally as I need to use this computer for work).

[John Brooks (frogging101)]

This affects me too on Mint 18 with Cinnamon. I'm using the modesetting DDX driver instead of xserver-xorg-video-intel. If there's anything I can do to help gather information, let me know.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]