Firefox fails to print

Bug #1615388 reported by Donald Pellegrino
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When performing a print operation to a locally attached USB printer, the dialogs indicate the the print job was submitted successfully. There is no response from the printer and no print output.

Printing the same content to PDF does work and produces as PDF file. Opening that PDF in Evince and printing it to the locally attached USB printer does work.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: firefox 48.0+build2-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: donald 3942 F.... pulseaudio
BuildID: 20160728203720
Channel: Unavailable
CurrentDesktop: Unity
Date: Sun Aug 21 10:58:52 2016
EcryptfsInUse: Yes
ExecutablePath: /usr/lib/firefox/firefox
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
IpRoute:
 default via 192.168.1.1 dev wlp2s0 proto static metric 600
 169.254.0.0/16 dev wlp2s0 scope link metric 1000
 192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.240 metric 600
LocalLibraries: /<email address hidden>/platform/Linux_x86_64-gcc3/components/lpxpcom_x86_64.so
Locales: extensions.sqlite corrupt or missing
PrefSources:
 prefs.js
 [Profile]/<email address hidden>/defaults/preferences/defaults.js
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=48.0/20160728203720 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/29/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.06RS76
dmi.board.asset.tag: Tag 12345
dmi.board.name: Lemur
dmi.board.vendor: System76, Inc.
dmi.board.version: lemu6
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.06RS76:bd11/29/2015:svnSystem76,Inc.:pnLemur:pvrlemu6:rvnSystem76,Inc.:rnLemur:rvrlemu6:cvnSystem76,Inc.:ct10:cvrN/A:
dmi.product.name: Lemur
dmi.product.version: lemu6
dmi.sys.vendor: System76, Inc.

Revision history for this message
Donald Pellegrino (donald-a-pellegrino) wrote :
Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version.

When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 1615388

and any other logs that are relevant for this particular issue.

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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