package linux-image-4.4.0-31-generic 4.4.0-31.50 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2

[Conor Dowley]

Computer froze mid-update to 16.04 and this package has been causing issues ever since.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-31-generic 4.4.0-31.50
ProcVersionSignature: Ubuntu 3.13.0-92.139-generic 3.13.11-ckt39
Uname: Linux 3.13.0-92-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: conor 3396 F.... pulseaudio
 /dev/snd/controlC0: conor 3396 F.... pulseaudio
Date: Tue Aug 2 13:43:11 2016
DuplicateSignature:
 package:linux-image-4.4.0-31-generic:4.4.0-31.50
 Setting up linux-image-4.4.0-31-generic (4.4.0-31.50) ...
 Internal Error: Could not find image (/boot/vmlinuz-4.4.0-31-generic)
 dpkg: error processing package linux-image-4.4.0-31-generic (--configure):
  subprocess installed post-installation script returned error exit status 2
ErrorMessage: subprocess installed post-installation script returned error exit status 2
HibernationDevice: RESUME=UUID=f1ae685c-aae5-45b9-aa80-306721d24f95
InstallationDate: Installed on 2015-01-06 (573 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-92-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.1
SourcePackage: linux
Title: package linux-image-4.4.0-31-generic 4.4.0-31.50 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2
UpgradeStatus: Upgraded to xenial on 2016-08-01 (1 days ago)
dmi.bios.date: 06/12/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.24
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3624
dmi.board.vendor: Quanta
dmi.board.version: 18.37
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.24:bd06/12/2009:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvrRev1:rvnQuanta:rn3624:rvr18.37:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Conor Dowley (cdowley)]

As requested by Joseph Salisbury, ran apt-get install -f, apt-get clean, then apt-get update. Running install -f kicked back the below error code, which re-occurred after running through the full list of requested commands and checking install -f again.

Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
  checkbox-ng gcc-4.8-base:i386 gcc-4.9-base gcc-4.9-base:i386
  libarchive-extract-perl libavcodec54 libavformat54 libavutil52
  libbasicusageenvironment0 libboost-date-time1.54.0 libcgmanager0:i386
  libcmis-0.4-4 libcolamd2.8.0 libdvbpsi8 libept1.4.12 libgcrypt11:i386
  libglew1.10 libglewmx1.10 libgnutls26:i386 libgroupsock1
  libgtk2-trayicon-perl libicc2 libidl-common libilmbase6 libimdi0
  liblivemedia23 libllvm3.4 libllvm3.4:i386 liblog-message-simple-perl
  libmagickcore5 libmagickcore5-extra libmagickwand5 libmbim-glib0
  libmodule-pluggable-perl libmysqlclient18:i386 libnih-dbus1:i386
  libnih1:i386 libopenexr6 libopenjpeg2 liborbit2 libpod-latex-perl
  libpoppler44 libpostproc52 libprocps3 libprotobuf8 libprotoc8 libqmi-glib0
  libqpdf13 libqt5qml-graphicaleffects libqt5webkit5-qmlwebkitplugin
  librhythmbox-core8 libspice-server1 libswscale2 libtar0 libterm-ui-perl
  libtext-soundex-perl libthumbnailer0 libts-0.0-0 libunityvoice1
  libusageenvironment1 libx264-142 python-ibus python3-checkbox
  qtdeclarative5-dialogs-plugin qtdeclarative5-localstorage-plugin
  qtdeclarative5-privatewidgets-plugin qtdeclarative5-qtfeedback-plugin
  qtdeclarative5-ubuntu-ui-extras-browser-plugin
  qtdeclarative5-ubuntu-ui-extras-browser-plugin-assets
  qtdeclarative5-window-plugin syslinux-themes-debian
  syslinux-themes-debian-wheezy tsconf unity-voice-service
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 21 not upgraded.
4 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Setting up linux-image-4.4.0-31-generic (4.4.0-31.50) ...
Internal Error: Could not find image (/boot/vmlinuz-4.4.0-31-generic)
No apport report written because the error message indicates its a followup error from a previous failure.
                          No apport report written because the error message indicates its a followup error from a previous failure.
                                                    No apport report written because MaxReports is reached already
                                  dpkg: error processing package linux-image-4.4.0-31-generic (--configure):
 subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of linux-image-extra-4.4.0-31-generic:
 linux-image-extra-4.4.0-31-generic depends on linux-image-4.4.0-31-generic; however:
  Package linux-image-4.4.0-31-generic is not configured yet.

dpkg: error processing package linux-image-extra-4.4.0-31-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-im...