error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=S43W764
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| HPLIP |
New
|
Undecided
|
Unassigned | ||
Bug Description
hp-doctor
HP Linux Imaging and Printing System (ver. 3.16.7)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.16.7)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.16.7)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 3.13.0-92-generic #139-Ubuntu SMP Tue Jun 28 20:42:26 UTC 2016 GNU/Linux
Host: rajan-ThinkCent
Proc: 3.13.0-92-generic #139-Ubuntu SMP Tue Jun 28 20:42:26 UTC 2016 GNU/Linux
Distribution: 12 14.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.16.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.16.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.16.7
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1469541844
pending_
latest_
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = Tuesday 26 July 2016 20:24:31
version = 3.16.7
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
-------
| General Dependencies |
-------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - 1.0.23 OK -
-------
| Scan Configuration |
-------
scanext Scan-SANE-Extension REQUIRED - 3.16.7 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.7 OK 'hpaio found in /etc/sane.
-------
| External Dependencies |
-------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.15 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
-------
| Python Extentions |
-------
hpmudext IO-Extension REQUIRED - 3.16.7 OK -
cupsext CUPS-Extension REQUIRED - 3.16.7 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-LaserJet-1020
----------------
Type: Unknown
Device URI: usb://HP/
PPD: /etc/cups/
PPD Description: HP LaserJet 1020 Foomatic/foo2zjs-z1 (recommended)
Printer Unplugged or turned offrJet-1020 disabled since Tuesday 26 July 2016 05:03:05 PM IST -
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP-LaserJet-
-------
Type: Unknown
Device URI: ipps://
HP_LaserJet_1020
----------------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP LaserJet 1020, hpcups 3.14.3, requires proprietary plugin
Printer Unplugged or turned offrJet_1020 disabled since Tuesday 26 July 2016 05:03:05 PM IST -
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
Checking Permissions....
Checking for Configured Queues....
warning: Device HP-LaserJet-1020 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
error: PPD /etc/cups/
warning: HP-LaserJet-
warning: Fail to read ppd=/etc/
warning: Insufficient permission to access file /etc/cups/
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
Plugin's already installed
Checking for Printer Status....
error: 'HP_LaserJet_1020' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
More information on Troubleshooting
| hpmystri (hpmystri) wrote | #1 |
| Mark Preston (emarkpreston) wrote | #2 |
hp-check
HP Linux Imaging and Printing System (ver. 3.16.7)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 3.13.0-92-generic #139-Ubuntu SMP Tue Jun 28 20:42:26 UTC 2016 GNU/Linux
Host: rajan-ThinkCent
Proc: 3.13.0-92-generic #139-Ubuntu SMP Tue Jun 28 20:42:26 UTC 2016 GNU/Linux
Distribution: 12 14.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.16.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.16.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
Current conten...