Battery not recognized on HP Pavilion Detachable X2 10-N123NF

[Swâmi Petaramesh]

After a clean install of xenial on HP Pavilion Detachable X2 10-N123NF, the battery is not "seen" at all.

It doesn't appear in Ubuntu's "energy" tab.

# acpi
No support for device type: power_supply

However...:

# lshw -class power
USB
  *-battery
       description: Lithium Ion Battery
       product: O02033X
       vendor: 333-42-D7
       physical id: 1
       version: 02/07/2026
       serial: 01794 02/07/2026
       slot: Primary
       capacity: 33060mWh
       configuration: voltage=3.8V
  *-power UNCLAIMED
       description: OEM Define 1
       product: OEM Define 5
       vendor: OEM Define 2
       physical id: 2
       version: OEM Define 6
       serial: OEM Define 3
       capacity: 42mWh

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: acpi-support 0.142
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Jul 25 10:55:19 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-07-22 (3 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: acpi-support
UpgradeStatus: No upgrade log present (probably fresh install)

[Steve Langasek (vorlon)]

Nothing to do with acpi-support. Reassigning to upower, which is at least closer to the right place.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.