Pulseaudio does not start

Bug #1604497 reported by Rkimber
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
Fix Released
High
Unassigned

Bug Description

I'm using Ubuntu Mate 16.04 with the current updates.

When I start the computer, pulseaudio is not working after I've logged in.

If I type:
     start-pulseaudio-x11
from the command line, I get
"Connection failure: Connection refused
pa_context_connect() failed: Connection refused"
and I cannot play any sound.

If I type pulseaudio& on the command line, I can get sound in some applications (e.g. Audacity) but not others (e.g. Firefox or other browsers). At some point a command line message appears that says: "E: [pulseaudio] bluez5-util.c: GetManagedObjects() failed: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken."

I'm not clear why there's a reference to bluez5-util, since I don't have bluetooth on my machine.

pulseaudio:
  Installed: 1:8.0-0ubuntu3
  Candidate: 1:8.0-0ubuntu3
  Version table:
 *** 1:8.0-0ubuntu3 500
        500 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Tue Jul 19 17:43:11 2016
InstallationDate: Installed on 2016-05-10 (70 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:NVidia failed
Symptom_Card: GK208 HDMI/DP Audio Controller - HDA NVidia
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [Z97X-UD3H, Nvidia GPU 51 HDMI/DP, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F8
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97X-UD3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF8:bd04/21/2015:svnGigabyteTechnologyCo.,Ltd.:pnZ97X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Z97X-UD3H
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Rkimber (rkimber) wrote :
affects: alsa-driver (Ubuntu) → pulseaudio (Ubuntu)
Revision history for this message
Rkimber (rkimber) wrote :

I should have said that pulseaudio is included in the startup applications.

Revision history for this message
Luke Yelavich (themuso) wrote : Re: [Bug 1604497] Re: Pulseaudio does not start

Could you plesae get a log from PulseAudio as descirbed at https://wiki.ubuntu.com/PulseAudio/Log.

Thanks.

Revision history for this message
Rkimber (rkimber) wrote :

Ok. I followed the instructions and attach the log I obtained. There was no sound from a YouTube video in Firefox. However, the log may not be relevant to the point about pulseaudio not starting when I start the computer, since the instructions start pulseaudio from the command line.

Revision history for this message
Rkimber (rkimber) wrote :

I also followed the instructions for startup problems, but no log file appeared in /tmp called pulseverbose.log

Revision history for this message
Rkimber (rkimber) wrote :

Any ideas on this?

Changed in pulseaudio (Ubuntu):
assignee: nobody → Luke Yelavich (themuso)
Revision history for this message
Luke Yelavich (themuso) wrote :

According to the information providedin the report, there are multiple HDMI connections, at least according to pulse. How do you have your speakers connected to your system? If you are using external speakers, please make sure that the analog line-out/headphones out is selected in MATE's sound settings.

If that still doesn't help, try updating the ALSA drivers, as outlined at https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
Revision history for this message
Rkimber (rkimber) wrote :

I'm now using 17.04 and no longer have the problem

Revision history for this message
Sebastien Bacher (seb128) wrote :

thanks for the update, let's close the report then

Changed in pulseaudio (Ubuntu):
assignee: Luke Yelavich (themuso) → nobody
importance: Undecided → High
status: Confirmed → Fix Released
Revision history for this message
Seyfer (seyferseed) wrote :

Same issue on 19.10 for me.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

This bug is closed. To report a new bug please run:

  ubuntu-bug pulseaudio

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