unable to enumerate USB device

[Colin Middleton]

ubuntu 16.04 LTS

When I start the operating system, I get the messages:
usb 5-1: device descriptor read/64, error -71
usb 5-1: device not accepting address 4, error -71
usb 5-1: device not accepting address 5, error -71
usb usb5-port1: unable to enumerate USB device

My external Seagate USB harddisk does not work.

This problem started after the latest software update.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: udisks2 2.1.7-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Jul 16 08:30:51 2016
HotplugNewDevices: /dev/sdd1 /dev/sdd
HotplugNewMounts: /dev/sdd1 /media/colin/Seagate\040Expansion\040Drive fuseblk rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 0 0
InstallationDate: Installed on 2016-06-11 (34 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Gigabyte Technology Co., Ltd. P55-UD3
ProcEnviron:
 LANGUAGE=en_AU:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic root=UUID=8c0c09d5-9860-4049-a4db-3e06124c9601 ro quiet splash
SourcePackage: udisks2
Symptom: storage
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/23/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F9
dmi.board.name: P55-UD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF9:bd06/23/2010:svnGigabyteTechnologyCo.,Ltd.:pnP55-UD3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP55-UD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P55-UD3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Does booting back into the prior kernel make the bug go away?

[Colin Middleton (col486)]

On 19/07/16 06:49, Joseph Salisbury wrote:
> Does booting back into the prior kernel make the bug go away?
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>
> ** Tags added: kernel-da-key
>
The bug has gone away. It was there a couple of times and then it did
not reappear.

[Joseph Salisbury (jsalisbury)]

Thanks for the update. I'll mark this bug as invalid per your comment. If the bug does happen again, just change the status back to confirmed.