Focaltech Touchpad not found in devices Asus FX550

Bug #1602632 reported by Kevin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Have been using USB mouse for a few days on my machine. When I was on the move switched to my touchpad just to find out it was not working. Checked in /proc/bus/input/devices but could not find the focaltech touchpad device that was usually there. (It has been working fine for about 6 months up until now).
I have attached some logs that should help let me know what else you need.
---
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: slugger 2317 F.... pulseaudio
 /dev/snd/controlC1: slugger 2317 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=4a99f549-05b6-4992-ba13-de68926939ac
InstallationDate: Installed on 2016-04-20 (84 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 0bda:57b4 Realtek Semiconductor Corp.
 Bus 001 Device 006: ID 0bb4:0ffe HTC (High Tech Computer Corp.) Desire HD (modem mode)
 Bus 001 Device 002: ID 1b1c:1b12 Corsair
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X550JX
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-64-generic.efi.signed root=UUID=e71cf958-4123-4113-88a6-9a127de59c9c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-64.72~14.04.1-generic 3.19.8-ckt22
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-64-generic N/A
 linux-backports-modules-3.19.0-64-generic N/A
 linux-firmware 1.127.22
Tags: trusty
Uname: Linux 3.19.0-64-generic x86_64
UpgradeStatus: Upgraded to trusty on 2016-06-23 (20 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/07/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550JX.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550JX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Kevin (kheritage222) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1602632

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Kevin (kheritage222) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
Kevin (kheritage222) wrote : BootDmesg.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : CRDA.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : IwConfig.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : Lspci.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : ProcEnviron.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : ProcModules.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : PulseList.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : RfKill.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : UdevDb.txt

apport information

Revision history for this message
Kevin (kheritage222) wrote : UdevLog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kevin (kheritage222) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

Kevin, thank you for reporting this and helping make Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-204
removed: focaltech missing touchpad
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Kevin (kheritage222) wrote :

Currently I am using mobile data and cant waste too much on downloading all of these kernels and testing them. I did not test the release candidates. I found one that works and fixes the touch pad problem. v4.4.15.
It throws up some yellow and white text that i couldn't read quick enough at boot.

tags: added: kernel-fixed-upstream kernel-fixed-upstream-4.4.15
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.