Broadcom NetXtreme BCM5755M ethernet card stops working

[BotLobsta]

Binary package hint: linux-image-2.6.22-14-386

I am running gutsy on a Dell Latitude D830 and after a few hours my ethernet card stops working. All data transfer stops. I have tried unloading/reloading the module (tg3) but that does not work. However, if I hibernate the machine, when it comes back up it works again for a few hours and then stops. I have been running gutsy for a few months now and this only started happening recently (within the past month).

[BotLobsta (kjenks-deactivatedaccount)]

dmesg output

[BotLobsta (kjenks-deactivatedaccount)]

lspci -nnvv output

[Leann Ogasawara (leannogasawara)]

The Hardy Heron Alpha2 release will be coming out soon. It will have an updated version of the kernel. It would be great if you could test with this new release and verify if this issue still exists. I'll be sure to update this report when Alpha2 is available. Thanks!

[Leann Ogasawara (leannogasawara)]

I'm opened a new task against the actively developed kernel. However, I'm closing the report against linux-source-2.6.22 as it does not meet the criteria for a stable release update. You can learn more about the stable release update process at https://wiki.ubuntu.com/StableReleaseUpdates . Thanks!

[Leann Ogasawara (leannogasawara)]

Hardy Heron Alpha2 was recently released. It contains an updated version of the kernel. You can download and try the new Hardy Heron Alpha2 release from http://cdimage.ubuntu.com/releases/hardy/alpha-2/ . You should be able to then test the new kernel via the LiveCD. If you can, please verify if this bug still exists or not and report back your results. General information regarding the release can also be found here: http://www.ubuntu.com/testing/hardy/alpha2 . Thanks!

[BotLobsta (kjenks-deactivatedaccount)]

Sorry I have been away for the past month and havent had a chance to test my wired connection until now but it still seems to be happening with the latest updates, however it takes longer to happen. While it used to drop the connection within a few hours now it seems to keep it for a few days (2-3) before it stops working.

[Steven Harms (sharms)]

I can confirm this on 2.6.24-20 with tg3 and BCM5754 card

[Steven Harms (sharms)]

Related?? http://bugzilla.kernel.org/show_bug.cgi?id=9990

[Leann Ogasawara (leannogasawara)]

Hi Steven,

Can you attach your dmesg output after this happens. Also, just curious if you'd be willing to confirm this issue with the latest Alpha release for Intrepid Ibex 8.10 - http://www.ubuntu.com/testing. Thanks.

[Steven Harms (sharms)]

I am de-confirming my confirmation, it turned out to be a hardware issue

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Hussam (nasir-netlab)]

I am nit sure if this the same problem. I am running Intrepid Beta and have a strange problem with the Broadcom Chipset BCM5754 using the tg3 driver. I can ping the external network and perform all function from the machine to others in the network. But nobody can ping this machine from outside. Its asif there was a firewall blocking network access to my machine. But I have no firewall running and have confirmed this by using a different network card (intel 100o Pro) and that works fine. This beats me that the tg3 module in 2.6.27 kernel ,might be buggy. Let me know if i need to provide more info.

P.S iam using athe Dell Precison 380 that comes with an onboard Broadcom chipset (BCm5754)

[Leann Ogasawara (leannogasawara)]

Hi Hussam,

It seems you have a slightly different bug than what was originally reported here so it would probably be best if you opened a new bug report for now. Thanks.

[BotLobsta (kjenks-deactivatedaccount)]

After running with the latest Intrepid kernel for the past few weeks, I have not noticed this bug anymore.

[Leann Ogasawara (leannogasawara)]

Thanks BotLobsta. Since you are the original bug reporter, I'm marking this Fix Released for Intrepid. Thanks.

[mohan (kaveraj)]

I am running Ubuntu 10.04 on a Dell vostro 3500 and I found that my eth0 stops working randomly after reboot. ifconfig lists it. But neither NetworkManager nor wicd can get the card to work (in DHCP). It some times work fine. But other times it is as if the card doesnt exist at all.

$ dmesg | grep eth
ADDRCONF(NETDEV_UP): eth0: link is not ready

This has been such a deeply frustrating problem for me, affecting my productivity so much.. please help.

[Brad Figg (brad-figg)]

@mohan

If you are experiencing an issue such as you are describing, please open a new bug and don't just mark this one New.

[arruah (arruah)]

i have a server
root@bas:~# uname -a
Linux bas 2.6.32-24-server #43-Ubuntu SMP Thu Sep 16 16:05:42 UTC 2010 x86_64 GNU/Linux
When the interface is accumulated more than 5 gigabytes tg3 module falls with that messages in dmesg
 6287.012532] WARNING: at /build/buildd/linux-2.6.32/net/sched/sch_generic.c:261 dev_watchdog+0x262/0x270()
[ 6287.012535] Hardware name: To Be Filled By O.E.M.
[ 6287.012537] NETDEV WATCHDOG: eth0 (tg3): transmit queue 0 timed out
[ 6287.012539] Modules linked in: fbcon tileblit font bitblit softcursor vga16fb vgastate lp amd64_edac_mod psmouse i2c_amd756 amd_rng serio_raw edac_core edac_mce_amd k8temp parport i2c_amd8111 shpchp raid10 raid456 async_pq async_xor xor async_memcpy async_raid6_recov raid6_pq async_tx raid1 raid0 multipath linear tg3 sata_sil pata_amd
[ 6287.012565] Pid: 0, comm: swapper Not tainted 2.6.32-24-server #43-Ubuntu
[ 6287.012568] Call Trace:
[ 6287.012570] <IRQ> [<ffffffff81066dcb>] warn_slowpath_common+0x7b/0xc0
[ 6287.012581] [<ffffffff81066e71>] warn_slowpath_fmt+0x41/0x50
[ 6287.012584] [<ffffffff8148d062>] dev_watchdog+0x262/0x270
[ 6287.012589] [<ffffffff8101a0f3>] ? native_sched_clock+0x13/0x60
[ 6287.012593] [<ffffffff8108b095>] ? sched_clock_local+0x25/0x90
[ 6287.012596] [<ffffffff8148ce00>] ? dev_watchdog+0x0/0x270
[ 6287.012600] [<ffffffff8107751b>] run_timer_softirq+0x19b/0x340
[ 6287.012604] [<ffffffff81094730>] ? tick_sched_timer+0x0/0xc0
[ 6287.012608] [<ffffffff8108f393>] ? ktime_get+0x63/0xe0
[ 6287.012611] [<ffffffff8106e317>] __do_softirq+0xb7/0x1e0
[ 6287.012614] [<ffffffff8109431a>] ? tick_program_event+0x2a/0x30
[ 6287.012617] [<ffffffff810142ec>] call_softirq+0x1c/0x30
[ 6287.012619] [<ffffffff81015cb5>] do_softirq+0x65/0xa0
[ 6287.012622] [<ffffffff8106e1b5>] irq_exit+0x85/0x90
[ 6287.012627] [<ffffffff8155fe11>] smp_apic_timer_interrupt+0x71/0x9c
[ 6287.012629] [<ffffffff81013cb3>] apic_timer_interrupt+0x13/0x20
[ 6287.012631] <EOI> [<ffffffff81038acb>] ? native_safe_halt+0xb/0x10
[ 6287.012638] [<ffffffff8101b69d>] ? default_idle+0x3d/0x90
[ 6287.012643] [<ffffffff81011e63>] ? cpu_idle+0xb3/0x110
[ 6287.012647] [<ffffffff81552b33>] ? start_secondary+0xa8/0xaa
[ 6287.012649] ---[ end trace b8bc08163a2d5ba5 ]---
[ 6287.012653] pci 0000:00:0a.0: eth0: transmit timed out, resetting
[ 6287.013170] pci 0000:00:0a.0: eth0: DEBUG: MAC_TX_STATUS[00000008] MAC_RX_STATUS[00000000]
[ 6287.013874] pci 0000:00:0a.0: eth0: DEBUG: RDMAC_STATUS[00000008] WDMAC_STATUS[00000000]
[ 6287.115231] tg3 0000:02:09.0: tg3_stop_block timed out, ofs=2c00 enable_bit=2
[ 6287.216545] tg3 0000:02:09.0: tg3_stop_block timed out, ofs=3400 enable_bit=2
[ 6287.317752] tg3 0000:02:09.0: tg3_stop_block timed out, ofs=2400 enable_bit=2
[ 6287.419280] tg3 0000:02:09.0: tg3_stop_block timed out, ofs=1800 enable_bit=2
[ 6287.520605] tg3 0000:02:09.0: tg3_stop_block timed out, ofs=4800 enable_bit=2

driver version is latest
root@bas:~# modinfo tg3
filename: /lib/modules/2.6.32-24-server/updates/tg3.ko
firmware: tigon/tg3_tso5.bin
firmware: tigon/tg3_tso.bin
firmware: tigon/tg3.bin
version: 3.110g
license: GPL
description: Broadcom Tigon3 ethernet ...