Bug #1597961 “[Acer Aspire E5-573] Qualcomm Atheros Bluetooth 4....” : Bugs : linux package : Ubuntu

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-07-01:

#1

AlsaInfo.txt Edit (36.3 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (75.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (544 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (13.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (480 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (118 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.2 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (124 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (182.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (123.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-07-01: Status changed to Confirmed

#2

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2016-07-01: Re: Qualcomm Atheros Bluetooth 4.0 not working on Ubuntu 16.04

#3

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-07-02:

#4

Thank you for your help. I installed the latest upstream kernel using the instructions on that page and the link you provided me to v4.7. I rebooted my laptop and the Bluetooth adapter still does not show up.

vinicius@viny-notebook:~$ uname -a
Linux viny-notebook 4.7.0-040700rc5-generic #201606262232 SMP Mon Jun 27 02:34:07 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
vinicius@viny-notebook:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
vinicius@viny-notebook:~$ dmesg | grep -i bluetooth
[ 20.387027] Bluetooth: Core ver 2.21
[ 20.387043] Bluetooth: HCI device and connection manager initialized
[ 20.387046] Bluetooth: HCI socket layer initialized
[ 20.387048] Bluetooth: L2CAP socket layer initialized
[ 20.387055] Bluetooth: SCO socket layer initialized
[ 116.599664] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 116.599668] Bluetooth: BNEP filters: protocol multicast
[ 116.599673] Bluetooth: BNEP socket layer initialized
vinicius@viny-notebook:~$

It's also important to notice, as I noted at Ask Ubuntu, that I'm using the latest BIOS/UEFI firmware available for my laptop.

penalvch (penalvch) on 2016-07-03

tags:

added: latest-bios-1.37

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-07-04:

#6

Download full text (4.3 KiB)

Sure!

vinicius@viny-notebook:~$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.07
S: Manufacturer=Linux 4.7.0-040700rc5-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8001 Rev=00.03
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.07
S: Manufacturer=Linux 4.7.0-040700rc5-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
...

Sure!

vinicius@viny-notebook:~$ usb-devices                                                                                                                                                           
                                                                                                                                                                                                
T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2                                                                                                                               
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1                                                                                                                                    
P:  Vendor=1d6b ProdID=0002 Rev=04.07                                                                                                                                                           
S:  Manufacturer=Linux 4.7.0-040700rc5-generic ehci_hcd                                                                                                                                         
S:  Product=EHCI Host Controller                                                                                                                                                                
S:  SerialNumber=0000:00:1d.0                                                                                                                                                                   
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA                                                                                                                                                            
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub                                                                                                                               
                                                                                                                                                                                                
T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8                                                                                                                               
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1                                                                                                                                    
P:  Vendor=8087 ProdID=8001 Rev=00.03                                                                                                                                                           
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.07
S:  Manufacturer=Linux 4.7.0-040700rc5-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=06 Cnt=01 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=02 Dev#=  5 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.07
S:  Manufacturer=Linux 4.7.0-040700rc5-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
vinicius@viny-notebook:~$

penalvch (penalvch) on 2016-07-04

tags:	added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.7-rc5
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Pilot6 (hanipouspilot) wrote on 2016-07-04:

#7

What is this in your lsusb

Bus 002 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth

Do you use some external USB device pluged to USB?

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-07-06:

#8

Download full text (7.1 KiB)

That is the transceiver for my Microsoft Wireless Desktop 800 (wireless keyboard + mouse combo):

https://www.microsoft.com/accessories/products/keyboards/wireless-desktop-800/2lf-00023

Sorry, I usually turn my notebook on with it already plugged. Before running those commands and reporting this bug, I switched to notebook's own keyboard and touchpad and removed the transceiver, thinking it could interfere with tests. It ended up caught anyway by Ubuntu's detailed reports. It seems like Bluetooth is the technology behind that Microsoft's proprietary piece of hardware :)

I ran those commands again, this time with that transceiver plugged in:

vinicius@viny-notebook:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
        Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
        Kernel driver in use: ath9k
        Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
vinicius@viny-notebook:~$ uname -a
Linux viny-notebook 4.7.0-040700rc5-generic #201606262232 SMP Mon Jun 27 02:34:07 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
vinicius@viny-notebook:~$ dmesg | grep -i bluetooth
[ 16.873922] Bluetooth: Core ver 2.21
[ 16.873940] Bluetooth: HCI device and connection manager initialized
[ 16.873944] Bluetooth: HCI socket layer initialized
[ 16.873947] Bluetooth: L2CAP socket layer initialized
[ 16.873953] Bluetooth: SCO socket layer initialized
[ 767.921555] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 767.921558] Bluetooth: BNEP filters: protocol multicast
[ 767.921563] Bluetooth: BNEP socket layer initialized
vinicius@viny-notebook:~$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.07
S: Manufacturer=Linux 4.7.0-040700rc5-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
...

That is the transceiver for my Microsoft Wireless Desktop 800 (wireless keyboard + mouse combo):

https://www.microsoft.com/accessories/products/keyboards/wireless-desktop-800/2lf-00023

Sorry, I usually turn my notebook on with it already plugged. Before running those commands and reporting this bug, I switched to notebook's own keyboard and touchpad and removed the transceiver, thinking it could interfere with tests. It ended up caught anyway by Ubuntu's detailed reports. It seems like Bluetooth is the technology behind that Microsoft's proprietary piece of hardware :)

I ran those commands again, this time with that transceiver plugged in:

vinicius@viny-notebook:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
        Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
        Kernel driver in use: ath9k
        Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
vinicius@viny-notebook:~$ uname -a
Linux viny-notebook 4.7.0-040700rc5-generic #201606262232 SMP Mon Jun 27 02:34:07 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
vinicius@viny-notebook:~$ dmesg | grep -i bluetooth
[   16.873922] Bluetooth: Core ver 2.21
[   16.873940] Bluetooth: HCI device and connection manager initialized
[   16.873944] Bluetooth: HCI socket layer initialized
[   16.873947] Bluetooth: L2CAP socket layer initialized
[   16.873953] Bluetooth: SCO socket layer initialized
[  767.921555] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[  767.921558] Bluetooth: BNEP filters: protocol multicast
[  767.921563] Bluetooth: BNEP socket layer initialized
vinicius@viny-notebook:~$ usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.07
S:  Manufacturer=Linux 4.7.0-040700rc5-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0                                                                                                                                                                   
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA                                                                                                                                                            
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub                                                                                                                               
                                                                                                                                                                                                
T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8                                                                                                                               
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1                                                                                                                                    
P:  Vendor=8087 ProdID=8001 Rev=00.03                                                                                                                                                           
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA                                                                                                                                                            
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub                                                                                                                               
                                                                                                                                                                                                
T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11                                                                                                                               
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1                                                                                                                                    
P:  Vendor=1d6b ProdID=0002 Rev=04.07                                                                                                                                                           
S:  Manufacturer=Linux 4.7.0-040700rc5-generic xhci-hcd                                                                                                                                         
S:  Product=xHCI Host Controller                                                                                                                                                                
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=03 Cnt=01 Dev#=  2 Spd=12  MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=045e ProdID=0745 Rev=06.56
S:  Manufacturer=Microsoft
S:  Product=Microsoft® 2.4GHz Transceiver v8.0
C:  #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=01 Driver=usbhid
I:  If#= 1 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
I:  If#= 2 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid

T:  Bus=02 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#=  5 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.07
S:  Manufacturer=Linux 4.7.0-040700rc5-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
vinicius@viny-notebook:~$

As you can see, Qualcomm Atheros Bluetooth 4.0, which is what we are looking for, still does not show up.

Revision history for this message

Danilo Silva (danilocsilva) wrote on 2016-08-24:

#9

This bug affects me too (Acer Aspire E5-471-30DG).

Revision history for this message

penalvch (penalvch) wrote on 2016-08-29:

#10

Danilo Silva, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

penalvch (penalvch) on 2016-08-30

description:

updated

Revision history for this message

penalvch (penalvch) wrote on 2016-08-30:

#11

Antonio Vinicius Menezes Medeiros, to keep this relevant to upstream, one would want to test the latest mainline kernel (now 4.8-rc3) as they are released.

Could you please advise?

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Danilo Silva (danilocsilva) wrote on 2016-08-30:

#12

Using the keyboard to switch off wireless activates BT adapter. In my case, even not activating it again, the wifi is on and both (BT and wifi) works as expected. Except I cannot receive files from my phone, only send (that is a separate issue, I think).

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-10-27:

#13

Download full text (3.9 KiB)

Tested the latest upstream kernel from https://wiki.ubuntu.com/KernelMainlineBuilds currently 4.8.4 on Ubuntu 16.04. My Bluetooth adapter was not recognized.

vinicius@viny-notebook:~$ uname -a
Linux viny-notebook 4.8.4-040804-generic #201610220733 SMP Sat Oct 22 11:35:18 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
vinicius@viny-notebook:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
vinicius@viny-notebook:~$ dmesg | grep -i bluetooth
[ 11.453799] Bluetooth: Core ver 2.21
[ 11.453822] Bluetooth: HCI device and connection manager initialized
[ 11.453825] Bluetooth: HCI socket layer initialized
[ 11.453827] Bluetooth: L2CAP socket layer initialized
[ 11.453833] Bluetooth: SCO socket layer initialized
[ 54.059133] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 54.059135] Bluetooth: BNEP filters: protocol multicast
[ 54.059139] Bluetooth: BNEP socket layer initialized
vinicius@viny-notebook:~$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.08
S: Manufacturer=Linux 4.8.4-040804-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8001 Rev=00.03
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.08
S: Manufacturer=Linux 4.8.4-040804-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=01 Prnt=01 Port=06 Cnt=01 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1bcf ProdID=2c81 Rev=00.05
S: Manufacturer=NC2141103M50708908LM05
S: Product=HD WebCam
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T: Bus=02 Lev=01 Prnt=01 Port=07 Cnt=02 Dev#= 4 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs= 1
P: Vendor=0bda ProdID=0129 Rev=39.60
S: Manufactur...

Tested the latest upstream kernel from https://wiki.ubuntu.com/KernelMainlineBuilds currently 4.8.4 on Ubuntu 16.04. My Bluetooth adapter was not recognized.

vinicius@viny-notebook:~$ uname -a
Linux viny-notebook 4.8.4-040804-generic #201610220733 SMP Sat Oct 22 11:35:18 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
vinicius@viny-notebook:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
	Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
	Kernel driver in use: ath9k
	Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
vinicius@viny-notebook:~$ dmesg | grep -i bluetooth
[   11.453799] Bluetooth: Core ver 2.21
[   11.453822] Bluetooth: HCI device and connection manager initialized
[   11.453825] Bluetooth: HCI socket layer initialized
[   11.453827] Bluetooth: L2CAP socket layer initialized
[   11.453833] Bluetooth: SCO socket layer initialized
[   54.059133] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   54.059135] Bluetooth: BNEP filters: protocol multicast
[   54.059139] Bluetooth: BNEP socket layer initialized
vinicius@viny-notebook:~$ usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.08
S:  Manufacturer=Linux 4.8.4-040804-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=8001 Rev=00.03
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.08
S:  Manufacturer=Linux 4.8.4-040804-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=06 Cnt=01 Dev#=  3 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=02 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.08
S:  Manufacturer=Linux 4.8.4-040804-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
vinicius@viny-notebook:~$

This time the transceiver for my wireless keyboard + mouse was disconnected.

I'm going to download Ubuntu 16.10 and see if it recognizes my Bluetooth adapter.

Revision history for this message

Danilo Silva (danilocsilva) wrote on 2016-10-28:

#14

Antonio, could you please test if bluetooth works when using Fn keys (disable/enable wi-fi)? Mine works when I do that.

Revision history for this message

penalvch (penalvch) wrote on 2016-10-28:

#15

Antonio Vinicius Menezes Medeiros, in addition to your results of testing 16.10 and https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1597961/comments/14 , please keep this relevant to upstream, by checking for, and testing the latest mainline kernel (now 4.9-rc2) as it is released.

Could you please advise?

Revision history for this message

Pilot6 (hanipouspilot) wrote on 2016-10-28:

#16

This is a pretty standard 04ca:3014 BT adapter according to dmesg. But then something happens and the device disappears from the system.
This must be a platform specific issue.

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2016-10-29:

#17

Download full text (4.4 KiB)

Running Ubuntu 16.10 from a LiveUSB. Bluetooth adapter does not work. Even if I try Danilo Silva's suggestion of toggling Wi-Fi on/off using Fn keys. In my case, it should be Fn + F3. Actually, that key shortcut does not work for me. Pressing Fn + F3 if Wi-Fi is connected does not disable it, and vice versa.

ubuntu@ubuntu:~$ uname -a
Linux ubuntu 4.8.0-22-generic #24-Ubuntu SMP Sat Oct 8 09:15:00 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

ubuntu@ubuntu:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 002: ID 0930:6545 Toshiba Corp. Kingston DataTraveler 102/2.0 / HEMA Flash Drive 2 GB / PNY Attache 4GB Stick
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ubuntu@ubuntu:~$ dmesg | grep -i bluetooth
[ 20.799888] Bluetooth: Core ver 2.21
[ 20.799901] Bluetooth: HCI device and connection manager initialized
[ 20.799905] Bluetooth: HCI socket layer initialized
[ 20.799907] Bluetooth: L2CAP socket layer initialized
[ 20.799912] Bluetooth: SCO socket layer initialized
[ 32.473180] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 32.473182] Bluetooth: BNEP filters: protocol multicast
[ 32.473185] Bluetooth: BNEP socket layer initialized

ubuntu@ubuntu:~$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.08
S: Manufacturer=Linux 4.8.0-22-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8001 Rev=00.03
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.08
S: Manufacturer=Linux 4.8.0-22-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=0930 ProdID=6545 Rev=01.10
S: Product=USB Flash Memory
S: SerialNumber=0611B8703251F90F
C: #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=200mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage

T: Bus=02 Lev=01 Prnt=01...

Running Ubuntu 16.10 from a LiveUSB. Bluetooth adapter does not work. Even if I try Danilo Silva's suggestion of toggling Wi-Fi on/off using Fn keys. In my case, it should be Fn + F3. Actually, that key shortcut does not work for me. Pressing Fn + F3 if Wi-Fi is connected does not disable it, and vice versa.

ubuntu@ubuntu:~$ uname -a
Linux ubuntu 4.8.0-22-generic #24-Ubuntu SMP Sat Oct 8 09:15:00 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

ubuntu@ubuntu:~$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
	Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
	Kernel driver in use: ath9k
	Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 002: ID 0930:6545 Toshiba Corp. Kingston DataTraveler 102/2.0 / HEMA Flash Drive 2 GB / PNY Attache 4GB Stick
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ubuntu@ubuntu:~$ dmesg | grep -i bluetooth
[   20.799888] Bluetooth: Core ver 2.21
[   20.799901] Bluetooth: HCI device and connection manager initialized
[   20.799905] Bluetooth: HCI socket layer initialized
[   20.799907] Bluetooth: L2CAP socket layer initialized
[   20.799912] Bluetooth: SCO socket layer initialized
[   32.473180] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   32.473182] Bluetooth: BNEP filters: protocol multicast
[   32.473185] Bluetooth: BNEP socket layer initialized

ubuntu@ubuntu:~$ usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.08
S:  Manufacturer=Linux 4.8.0-22-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=8001 Rev=00.03
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.08
S:  Manufacturer=Linux 4.8.0-22-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=0930 ProdID=6545 Rev=01.10
S:  Product=USB Flash Memory
S:  SerialNumber=0611B8703251F90F
C:  #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=200mA
I:  If#= 0 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage

T:  Bus=02 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#=  5 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.08
S:  Manufacturer=Linux 4.8.0-22-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
ubuntu@ubuntu:~$

Not sure if that matters, but Additional drivers suggested me installing intel-microcode (http://packages.ubuntu.com/intel-microcode). I installed it without effect.

penalvch (penalvch) on 2016-10-29

tags:

added: yakkety

Revision history for this message

Amjad Ali (amjad4) wrote on 2016-12-06:

#18

I am experiencing this issue as well, on Acer TravelMate P246-M. And like Antonio, the hardware wireless switch (Fn + F3) doesn't work for me either. I am using elementary OS 0.4 Loki, based on Ubuntu 16.04.

Revision history for this message

Jordi Sayol (g-sayol) wrote on 2016-12-29:

#19

I have the same problem in my HP notebook on Ubuntu 16.04 (64-bit) with a replaced mini-pci Qualcomm Atheros [168c:0036] adapter.

There is an odd behaviour. When I boot the same notebook with the same Ubuntu 16.04 (64-bit) but LiveUSB, both wifi and bluetooth properly works.

Revision history for this message

penalvch (penalvch) wrote on 2016-12-30:

#20

Jordi Sayol (g-sayol), it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

penalvch (penalvch) on 2016-12-31

tags:	added: needs-upstream-testing removed: kernel-bug-exists-upstream
summary:	- Qualcomm Atheros Bluetooth 4.0 not working on Ubuntu 16.04 + [Acer Aspire E5-573] Qualcomm Atheros Bluetooth 4.0 not working on + [Ubuntu 16.04

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-03-02:

#21

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Amjad Ali (amjad4) wrote on 2017-04-15:

#22

Is there any update on this bug? I still can't use Bluetooth on my laptop.

Revision history for this message

Jordi Sayol (g-sayol) wrote on 2017-04-15:

#23

No news on it.

I fixed it replacing the "Qualcomm Atheros QCWB335 [168c:0036]" with the "Qualcomm Atheros AR5B22 [168c:001c]". This one works like a charm out of the box on Ubuntu 16.04LTS 64-bit.

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-06-08:

#24

Have you noticed that on my dmesg?

[ 4.633934] usb 2-5: new full-speed USB device number 3 using xhci_hcd
[ 4.658270] hid-generic 0003:045E:0745.0003: input,hiddev0,hidraw2: USB HID v1.11 Device [Microsoft Microsoft® 2.4GHz Transceiver v8.0] on usb-0000:00:14.0-4/input2
[ 4.763030] usb 2-5: New USB device found, idVendor=04ca, idProduct=3014
[ 4.763032] usb 2-5: New USB device strings: Mfr=0, Product=0, SerialNumber=0

...

[ 21.145730] usb 2-5: USB disconnect, device number 3

What does dmesg mean by found and then disconnect???

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-06-11:

#25

Download full text (3.9 KiB)

Considering how much time (man-hour) I spent trying to make my built-in Bluetooth adapter work on Linux, I decided it would be cheaper and faster to buy an USB adapter that actually works on Linux. So, I went out home with my laptop, tested an USB adapter and bought it. It is really small and cheap, it costed me R$ 30,00 (something between $9 and $10, according to today's exchange rates). It is able to transfer files and play music. Its package says Babbage Bluetooth Version 3.0 BM-BT01, it was made in China. On `lsusb`, it shows as `Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)`:

# lsusb

Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 001 Device 011: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

# usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.11
S: Manufacturer=Linux 4.11.4-1.gcba98ee-default xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 11 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=16 #Cfgs= 1
P: Vendor=0a12 ProdID=0001 Rev=01.34
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=01 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1bcf ProdID=2c81 Rev=00.05
S: Manufacturer=NC2141103M50708908LM05
S: Product=HD WebCam
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T: Bus=01 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#= 4 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs= 1
P: Vendor=0bda ProdID=0129 Rev=39.60
S: Manufacturer=Generic
S: Product=USB2.0-CRW
S: SerialNumber=20100201396000000
C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev=04.11
S: Manufacturer=Linux 4.11.4-1.gcba98ee-default xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.11
S: Manufacturer=Linux 4.11.4-1.gc...

Considering how much time (man-hour) I spent trying to make my built-in Bluetooth adapter work on Linux, I decided it would be cheaper and faster to buy an USB adapter that actually works on Linux. So, I went out home with my laptop, tested an USB adapter and bought it. It is really small and cheap, it costed me R$ 30,00 (something between $9 and $10, according to today's exchange rates). It is able to transfer files and play music. Its package says Babbage Bluetooth Version 3.0 BM-BT01, it was made in China. On `lsusb`, it shows as `Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)`:

# lsusb

Bus 003 Device 002: ID 8087:8001 Intel Corp. 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 001 Device 011: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

# usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.11
S:  Manufacturer=Linux 4.11.4-1.gcba98ee-default xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 11 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=16 #Cfgs=  1
P:  Vendor=0a12 ProdID=0001 Rev=01.34
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I:  If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T:  Bus=01 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#=  3 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=01 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.11
S:  Manufacturer=Linux 4.11.4-1.gcba98ee-default xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.11
S:  Manufacturer=Linux 4.11.4-1.gcba98ee-default ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=8001 Rev=00.03
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

It does not work flawlessly as I think it should be. Pairing works on a trial and error basis, but once devices are paired, they work as expected. At least now I have a Bluetooth adapter that works on Linux.

Anyways, I'm thankful for the time you spent trying to help me and giving me directions. Thank you!

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#26

var_log_syslog_oct_17 Edit (159.3 KiB, text/plain)

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Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#27

dmesg_oct_17 Edit (70.7 KiB, text/plain)

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Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#28

aida64_usb_devices.jpg Edit (94.9 KiB, image/jpeg)

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Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#29

aida64_network_devices.jpg Edit (100.6 KiB, image/jpeg)

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Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#30

Download full text (7.5 KiB)

Just to give you feedback on this bug, I'm now using Linux Mint 18.2 (which is based on Ubuntu 16.04 LTS). I followed André von Kugland's directions at Ask Ubuntu (https://askubuntu.com/a/964350/560233) and made my Bluetooth adapter work. His laptop has the same Bluetooth adapter (ID 04ca:3014) as mine, so he helped me. Here is what I did.

I installed the HWE (Hardware Enablement) kernel using

$ sudo apt-get install --install-recommends linux-generic-hwe-16.04 xserver-xorg-hwe-16.04

(https://wiki.ubuntu.com/Kernel/LTSEnablementStack)

Kugland noticed that the Bluetooth adapter was being disconnected after loading the acer_wmi kernel module. So he said to blacklist it:

$ sudo nano /etc/modprobe.d/btconfig.conf

blacklist acer_wmi

Also, he suggested adding to that same file the following line, which, according to the documentation of the ath9k kernel module (https://wireless.wiki.kernel.org/en/users/Drivers/ath9k), reduces interference between Wi-Fi and Bluetooth adapters:

options ath9k btcoex_enable=1 bt_ant_diversity=1

So that:

$ cat /etc/modprobe.d/btconfig.conf
blacklist acer_wmi
options ath9k btcoex_enable=1 bt_ant_diversity=1

Finally, I updated the initramfs:

$ sudo update-initramfs -c -k all

And rebooted the system. When it came back, the built-in Bluetooth adapter was working.

Now, I can use my laptop's built-in Bluetooth and my USB dongle (0a12:0001) is free to be used on another computer.

I'm not sure that contributed to the final result, but before I have installed the linux-firmware package:

$ sudo apt-get install linux-firmware

Also, not sure this is a part of the solution, I installed all the updates available using apt-get update and apt-get dist-upgrade. I believe this is a good habit.

I'm going to add as much diagnostic information as I can about my setup, just in case anyone else in the future needs to make that Bluetooth adapter work.

For information from the Windows side, retrieved using AIDA64 for Windows (https://www.aida64.com/), see attached images aida64_network_devices.jpg and aida64_usb_devices.jpg.

Transcribing the relevant parts:

USB Devices / [Port 5] Qualcomm Atheros Bluetooth 4.0 / Device ID 04CA-3014

Windows Network / Bluetooth Device (Personal Area Network) / Hardware Address AC-E0-10-7A-7B-1A

Now, information from the Linux Mint side.

I'm using kernel 4.10.0:

$ uname -a
Linux mint-pc 4.10.0-37-generic #41~16.04.1-Ubuntu SMP Fri Oct 6 22:42:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

Boot logs (boot started at Oct 17 21:00:01):

$ tail -n 1600 /var/log/syslog > var_log_syslog_oct_17
$ dmesg > dmesg_oct_17

Those files are attached.

USB devices:

$ lsusb
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 005: ID 04ca:3014 Lite-On Technology Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver...

Just to give you feedback on this bug, I'm now using Linux Mint 18.2 (which is based on Ubuntu 16.04 LTS). I followed André von Kugland's directions at Ask Ubuntu (https://askubuntu.com/a/964350/560233) and made my Bluetooth adapter work. His laptop has the same Bluetooth adapter (ID 04ca:3014) as mine, so he helped me. Here is what I did.

I installed the HWE (Hardware Enablement) kernel using

$ sudo apt-get install --install-recommends linux-generic-hwe-16.04 xserver-xorg-hwe-16.04

(https://wiki.ubuntu.com/Kernel/LTSEnablementStack)

Kugland noticed that the Bluetooth adapter was being disconnected after loading the acer_wmi kernel module. So he said to blacklist it:

$ sudo nano /etc/modprobe.d/btconfig.conf

blacklist acer_wmi

Also, he suggested adding to that same file the following line, which, according to the documentation of the ath9k kernel module (https://wireless.wiki.kernel.org/en/users/Drivers/ath9k), reduces interference between Wi-Fi and Bluetooth adapters:

options ath9k btcoex_enable=1 bt_ant_diversity=1

So that:

$ cat /etc/modprobe.d/btconfig.conf
blacklist acer_wmi
options ath9k btcoex_enable=1 bt_ant_diversity=1

Finally, I updated the initramfs:

$ sudo update-initramfs -c -k all

And rebooted the system. When it came back, the built-in Bluetooth adapter was working.

Now, I can use my laptop's built-in Bluetooth and my USB dongle (0a12:0001) is free to be used on another computer.

I'm not sure that contributed to the final result, but before I have installed the linux-firmware package:

$ sudo apt-get install linux-firmware

Also, not sure this is a part of the solution, I installed all the updates available using apt-get update and apt-get dist-upgrade. I believe this is a good habit.

I'm going to add as much diagnostic information as I can about my setup, just in case anyone else in the future needs to make that Bluetooth adapter work.

For information from the Windows side, retrieved using AIDA64 for Windows (https://www.aida64.com/), see attached images aida64_network_devices.jpg and aida64_usb_devices.jpg.

Transcribing the relevant parts:

USB Devices / [Port 5] Qualcomm Atheros Bluetooth 4.0 / Device ID 04CA-3014

Windows Network / Bluetooth Device (Personal Area Network) / Hardware Address AC-E0-10-7A-7B-1A

Now, information from the Linux Mint side.

I'm using kernel 4.10.0:

$ uname -a
Linux mint-pc 4.10.0-37-generic #41~16.04.1-Ubuntu SMP Fri Oct 6 22:42:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

Boot logs (boot started at Oct 17 21:00:01):

$ tail -n 1600 /var/log/syslog > var_log_syslog_oct_17
$ dmesg > dmesg_oct_17

Those files are attached.

USB devices:

$ lsusb
Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 005: ID 04ca:3014 Lite-On Technology Corp. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.10
S:  Manufacturer=Linux 4.10.0-37-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=8001 Rev=00.03
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=11
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.10
S:  Manufacturer=Linux 4.10.0-37-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#=  5 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=04ca ProdID=3014 Rev=00.02
C:  #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I:  If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T:  Bus=02 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#=  3 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1bcf ProdID=2c81 Rev=00.05
S:  Manufacturer=NC2141103M50708908LM05
S:  Product=HD WebCam
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#=  4 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs=  1
P:  Vendor=0bda ProdID=0129 Rev=39.60
S:  Manufacturer=Generic
S:  Product=USB2.0-CRW
S:  SerialNumber=20100201396000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.10
S:  Manufacturer=Linux 4.10.0-37-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

As a test, I was able to pair my laptop to a Bluetooth headset of mine (Philips SHB3060) and listen to a song. During the test, which I did completely from the GUI, I left bluetoothctl running on the command line:

$ bluetoothctl
[NEW] Controller AC:E0:10:7A:7B:1A mint-pc [default]
[CHG] Controller AC:E0:10:7A:7B:1A Class: 0x1c010c
[CHG] Controller AC:E0:10:7A:7B:1A Powered: yes
[CHG] Controller AC:E0:10:7A:7B:1A DiscoverableTimeout: 0x000000
[CHG] Controller AC:E0:10:7A:7B:1A DiscoverableTimeout: 0x000000
[CHG] Controller AC:E0:10:7A:7B:1A Discovering: yes
[NEW] Device 00:11:67:29:FE:97 Philips SHB3060
[CHG] Device 00:11:67:29:FE:97 Connected: yes
[CHG] Device 00:11:67:29:FE:97 Modalias: bluetooth:v0039p13A4d0104
[CHG] Device 00:11:67:29:FE:97 UUIDs: 00001108-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110b-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110c-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110e-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 UUIDs: 0000111e-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 UUIDs: 00001200-0000-1000-8000-00805f9b34fb
[CHG] Device 00:11:67:29:FE:97 Paired: yes
[CHG] Device 00:11:67:29:FE:97 Trusted: yes
[CHG] Device 00:11:67:29:FE:97 Connected: no
[CHG] Controller AC:E0:10:7A:7B:1A Class: 0x000000
[CHG] Controller AC:E0:10:7A:7B:1A Powered: no
[CHG] Controller AC:E0:10:7A:7B:1A Discovering: no
[CHG] Device 00:11:67:29:FE:97 RSSI is nil
[bluetooth]# exit
[DEL] Controller AC:E0:10:7A:7B:1A mint-pc [default]
mint@mint-pc ~ $

(in the end, I turned off my Bluetooth adapter)

$ rfkill list all
0: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
1: hci0: Bluetooth
	Soft blocked: yes
	Hard blocked: no

Note that Soft blocked: yes for my Bluetooth adapter is expected, because I turned it off on System Settings. Also, the acer-wireless interface does not appear anymore (because I blocked the acer_wmi module).

Thank you all! I hope this report can help you to make your Bluetooth adapter work.

Revision history for this message

Antonio Vinicius Menezes Medeiros (vinyanalista) wrote on 2017-10-18:

#31

Now something intriguing: part of the solution was blacklisting the acer_wmi module so that

$ lsmod | grep acer_wmi

returns nothing.

If I turn my Bluetooth on, pair to my headset, start playing a song and then

$ sudo modprobe acer_wmi

immediately the sound starts to come out through my laptop's built-in sound boxes.

$ lsusb
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

In fact, as Kugland noticed, 04ca:3014 Lite-On Technology Corp. is disconnected if the acer_wmi kernel module is loaded.

Shouldn't that be reported to the upstream kernel maintainers?

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-10-20:

#32

Please file an upstream bug at https://bugzilla.kernel.org

Ubuntu
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[Acer Aspire E5-573] Qualcomm Atheros Bluetooth 4.0 not working on [Ubuntu 16.04

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Ubuntulinux package

[Acer Aspire E5-573] Qualcomm Atheros Bluetooth 4.0 not working on [Ubuntu 16.04

Bug Description

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Ubuntu
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