Unable to Mount External LG CD ROM/RAM drive

[Russell Carey]

I hope I have all of the proper information. This is the first time I've ever reported a bug to ubuntu, so please forgive me if I'm missing anything important.

Every time I put an Audio CD inside of my External LG Slim Portable DVD Writer, I get the following error dialog:

Unable to mount Audio Disc
Message recipient disconnected from message bus without replying

I don't know how to link this to another bug that was closed for a previous version, but it appears to be the same, or a similar issue. That bug is: BUG #1268838

Make/Model of device:
LG
Model: GP65NB60
SVC Code: NB60
S/N: 508HLHL100561
ROM Ver : PB00
Manufactured: August 2015 (08/26/2015)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-28-generic 4.4.0-28.47
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
Uname: Linux 4.4.0-28-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: russellwcarey 2009 F.... pulseaudio
 /dev/snd/controlC0: russellwcarey 2009 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jun 28 10:50:43 2016
HibernationDevice: RESUME=UUID=d70e2965-448e-4515-8f32-58c6e3f1fda4
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2016-06-23 (4 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: LENOVO 20BHS02400
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-28-generic N/A
 linux-backports-modules-4.4.0-28-generic N/A
 linux-firmware 1.157.1
SourcePackage: linux
Symptom: storage
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/05/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: GNET71WW (2.19 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BHS02400
dmi.board.vendor: LENOVO
dmi.board.version: 0B98401 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGNET71WW(2.19):bd02/05/2015:svnLENOVO:pn20BHS02400:pvrThinkPadW540:rvnLENOVO:rn20BHS02400:rvr0B98401WIN:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20BHS02400
dmi.product.version: ThinkPad W540
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/

[Russell Carey (russellwcarey)]

Joseph,

This issue has occurred on this system with 15.04 and 15.10. I only "upgraded" from 15.10 to 16.04 last week, in the hopes that it might eliminate this error from occurring. It is actually a new/clean install of 16.04 due to an unresolved issue I couldn't fix, but the error has remained with all 3 versions.

Since I'm an intermediate user with Ubuntu, I will figure out how to test the latest upstream kernel to see if this resolves my issue. Also, (and please forgive my ignorance) do I add the tags to which you are referring using one of the edit buttons, or just in the comments section?

Respectfully,

-Russ

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]