Mouse flickering and mouse trails with DL screen attached

Bug #1596878 reported by Christina Lena Korosec
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

When attaching a screen on a DisplayLink device, the cursor will flicker on all non-DisplayLink screens. Additionally, the cursor will leave trails over various UI elements that update as the cursor passes (such as buttons, menus, progress bars, etc.)

The issue occurs only when a DisplayLink device is attached and driving a display. However, DisplayLink told me the issue is not specific to their hardware, and to make a bug report here.

Additional details:
Description: Ubuntu 16.04 LTS
Release: 16.04
Linux 4.4.0-24-generic
DisplayLink 1.1.62 driver
radeon/intel hybrid graphics
xorg:
  Installed: 1:7.7+13ubuntu3

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,move,imgpng,grid,vpswitch,place,session,unitymtgrabhandles,mousepoll,regex,gnomecompat,compiztoolbox,resize,animation,snap,workarounds,expo,wall,fade,ezoom,scale,unityshell]
CompositorRunning: None
CurrentDesktop: XFCE
Date: Tue Jun 28 11:26:02 2016
DistUpgraded: 2016-06-08 13:08:40,498 DEBUG enabling apt cron job
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company 4th Gen Core Processor Integrated Graphics Controller [103c:1993]
 Advanced Micro Devices, Inc. [AMD/ATI] Mars [Radeon HD 8730M] [1002:6601] (rev ff) (prog-if ff)
InstallationDate: Installed on 2011-10-13 (1719 days ago)
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427)
MachineType: Hewlett-Packard HP ProBook 650 G1
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=b5298a65-447e-427d-8dbd-73939ed8edd7 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-06-08 (19 days ago)
dmi.bios.date: 07/20/2015
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L77 Ver. 01.33
dmi.board.name: 1993
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 16.3C
dmi.chassis.asset.tag: 5CG4382GHB
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL77Ver.01.33:bd07/20/2015:svnHewlett-Packard:pnHPProBook650G1:pvrA3008DD10B03:rvnHewlett-Packard:rn1993:rvrKBCVersion16.3C:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 650 G1
dmi.product.version: A3008DD10B03
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental 9.2.0~git20131002+9.2.2eb55601-0ubuntu0sarvatt~precise
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Tue Jun 28 10:09:06 2016
xserver.configfile: default
xserver.errors:
 RADEON(G0): [XvMC] Failed to initialize extension.
 modeset(G1): glamor initialization failed
 modeset(G2): glamor initialization failed
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5699
 vendor ACI
xserver.version: 2:1.18.3-1ubuntu2.2

Revision history for this message
Christina Lena Korosec (christina-korosec1) wrote :
penalvch (penalvch)
tags: added: bios-outdated-1.36
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Christina Lena Korosec (christina-korosec1) wrote :

Thanks for alerting me to the new BIOS version. The UEFI updater said it was already up to date, but I could manually install the new BIOS version from the website.
The problem is still present after the update.
New BIOS info: (output of sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date)
L77 Ver. 01.36
04/25/2016

Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
penalvch (penalvch) wrote :

Christina Lena Korosec, to clarify, did this issue not occur in a Ubuntu release prior to Xenial?

tags: added: latest-bios-1.36
removed: bios-outdated-1.36
Changed in xorg (Ubuntu):
importance: Low → Medium
status: New → Incomplete
Revision history for this message
Christina Lena Korosec (christina-korosec1) wrote :

I have not had the use case in question on older versions so I don't know.
If you want me to I can install several older versions of Ubuntu later and see if the problem occurs in those versions as well.

Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
penalvch (penalvch) wrote :

Christina Lena Korosec, to see if this already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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