Bluetooth disabled
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Invalid
|
Medium
|
Unassigned |
Bug Description
Bluetooth does not work. In settings it is set to ON but the visibility option is greyed out. Since install of elementary OS freya from Windows 10, I have not been able to use Bluetooth. My PC is HP 15-r201ne, it has a Realtek card - can't remember the command for getting the exact model.
Maybe this output will help diagnosing the problem,
lsusb; dmesg | grep -i bluetooth; dmesg | grep -i firmware; rfkill list all; lsmod | grep bluetooth; hciconfig -a; uname -a
Bus 003 Device 004: ID 0bda:5776 Realtek Semiconductor Corp.
Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp.
Bus 003 Device 002: ID 8087:8000 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[ 2.575374] usb 3-1.4: Product: Bluetooth Radio
[ 26.206894] Bluetooth: Core ver 2.20
[ 26.206918] Bluetooth: HCI device and connection manager initialized
[ 26.206923] Bluetooth: HCI socket layer initialized
[ 26.206926] Bluetooth: L2CAP socket layer initialized
[ 26.206931] Bluetooth: SCO socket layer initialized
[ 33.075945] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 33.075951] Bluetooth: BNEP filters: protocol multicast
[ 33.075957] Bluetooth: BNEP socket layer initialized
[ 108.179813] Modules linked in: nvram msr ctr ccm bnep binfmt_misc nls_iso8859_1 uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core v4l2_common videodev media btusb intel_rapl bluetooth iosf_mbi ip6t_REJECT x86_pkg_
[ 0.324042] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 25.361699] rtl8723be: Using firmware rtlwifi/
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
bluetooth 491520 21 bnep,btusb
hci0: Type: BR/EDR Bus: USB
BD Address: C4:8E:8F:78:D3:4C ACL MTU: 820:8 SCO MTU: 255:16
UP RUNNING
RX bytes:1164 acl:0 sco:0 events:64 errors:0
TX bytes:1052 acl:0 sco:0 commands:64 errors:0
Features: 0xff 0xff 0xff 0xfe 0xdb 0xff 0x7b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH HOLD SNIFF PARK
Link mode: SLAVE ACCEPT
Name: 'elementary-0'
Class: 0x00010c
Service Classes: Unspecified
Device Class: Computer, Laptop
HCI Version: 4.0 (0x6) Revision: 0xb
LMP Version: 4.0 (0x6) Subversion: 0x8723
Manufacturer: Realtek Semiconductor Corporation (93)
Linux 3.19.0-39-generic #44~14.04.1-Ubuntu SMP Wed Dec 2 10:00:35 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
Thanks
---
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/pcmC1D0p: martin 1772 F...m pulseaudio
/dev/snd/
CurrentDesktop: Pantheon
DistroRelease: elementary OS 0.3.2
HibernationDevice: RESUME=
InstallationDate: Installed on 2016-06-23 (4 days ago)
InstallationMedia: elementary OS 0.3.2 "Freya" - Stable amd64 (20151209)
MachineType: Hewlett-Packard HP 15 Notebook PC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.144+ar3012
Tags: freya
Uname: Linux 3.19.0-39-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/18/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.36
dmi.board.
dmi.board.name: 2211
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.49
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.name: HP 15 Notebook PC
dmi.product.
dmi.sys.vendor: Hewlett-Packard
Changed in linux (Ubuntu): | |
status: | Incomplete → Invalid |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1596406
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.