Ubuntu don't recognize battery on Acer aspire switch 10

Bug #1596040 reported by carlix
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

In Windows 10 no problems but Ubuntu can't recognize it
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: GNOME
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=a5429cbe-a5a2-4ba0-9273-6cee892169fd
InstallationDate: Installed on 2016-06-24 (1 days ago)
InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160421)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 06cb:73f4 Synaptics, Inc.
 Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer One S1002
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=ee763373-d9d7-4224-8b7b-2d0e659310d7 ro quiet splash intel_idle.max_cstate=1
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic N/A
 linux-firmware 1.157.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: xenial
Uname: Linux 4.4.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/20/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.10
dmi.board.name: Popcorn
dmi.board.vendor: Acer
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.10:bd10/20/2015:svnAcer:pnOneS1002:pvr1.10:rvnAcer:rnPopcorn:rvrTobefilledbyO.E.M.:cvnAcer:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: One S1002
dmi.product.version: 1.10
dmi.sys.vendor: Acer

carlix (carlixlinux)
summary: - Ubuntu don't recognize battery un Acerca aspire switch 10
+ Ubuntu don't recognize battery on Acer aspire switch 10
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1596040

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
carlix (carlixlinux) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
carlix (carlixlinux) wrote : CRDA.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : CurrentDmesg.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : IwConfig.txt

apport information

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carlix (carlixlinux) wrote : JournalErrors.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : Lspci.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : ProcEnviron.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : ProcInterrupts.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : ProcModules.txt

apport information

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carlix (carlixlinux) wrote : PulseList.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : UdevDb.txt

apport information

Revision history for this message
carlix (carlixlinux) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
carlix (carlixlinux) wrote :

And also with the latest kernel

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
carlix (carlixlinux) wrote :

This problem is present since the beggining of the installation Kernel-bug-exists-upstream

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: latest-bios-1.10
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