HP OfficeJet Pro 8740 is not listed in the printers database (lpinfo -m)

[Dmitry]

Hi.

According to http://hplipopensource.com/hplip-web/models/officejet/hp_officejet_pro_8740.html HP 8740 should be supported with HPLIP 3.16.5. I've installed HPLIP 3.16.5 from Yaketty in Xenial by recompiling it to build a native package with native Xenial dependencies. I've installed the following resulting packages: hplip, hplip-data, hplip-gui, libhpmud0, libsane-hpaio, printer-driver-hpcups, printer-driver-postscript-hp. However, lpinfo -m doesn't list HP 8740:

$ lpinfo -m | grep 8740
gutenprint.5.2://bjc-PIXMA-iP8740/expert Canon PIXMA iP8740 - CUPS+Gutenprint v5.2.11
foomatic:Canon-PIXMA-iP8740-gutenprint-ijs-simplified.5.2.ppd Canon PIXMA-iP8740 Foomatic/gutenprint-ijs-simplified.5.2
foomatic:Canon-PIXMA-iP8740-gutenprint-ijs.5.2.ppd Canon PIXMA-iP8740 Foomatic/gutenprint-ijs.5.2

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: hplip (not installed)
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic i686
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: i386
CupsErrorLog:

CurrentDesktop: KDE
Date: Thu Jun 23 17:03:01 2016
InstallationDate: Installed on 2016-04-26 (58 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release i386 (20160420.1)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
 Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
Papersize: a4
PpdFiles: VMware_Virtual_Printer: Generic PostScript Printer Foomatic/Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=c483951c-bc3a-4801-9797-c40b89d25faa ro quiet splash
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/02/2015
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

[Gaurav Sood (gaurav-sood)]

Can you run the command "hp-check" on the terminal and provide us the output here

[Gaurav Sood (gaurav-sood)]

Also you can run "hp-doctor" on the terminal to further troubleshoot the issue.

[gf (gf-interlinks-deactivatedaccount)]

Hello Dmitry,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1595566
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]