Not all USB ports working

[vasilis]

Working with U16.04 on a Lenovo G50-70. I have two USB 2 and 1 USB 3.0 ports. The one USB on the right side of the laptop is working but the other two on the left side are not (1 USB 2.0, 1 USB 3.0)
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vasilis 1909 F.... pulseaudio
 /dev/snd/controlC1: vasilis 1909 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=21602d95-9ec7-4978-a172-056846189082
InstallationDate: Installed on 2016-06-21 (1 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: LENOVO 20351
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=c305eba9-5771-4ffd-8903-348e0cc87c10 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/20/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: 9ACN32WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lancer 5A2
dmi.board.vendor: LENOVO
dmi.board.version: NANANANANO DPK
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G50-70
dmi.modalias: dmi:bvnLENOVO:bvr9ACN32WW:bd07/20/2015:svnLENOVO:pn20351:pvrLenovoG50-70:rvnLENOVO:rnLancer5A2:rvrNANANANANODPK:cvnLENOVO:ct10:cvrLenovoG50-70:
dmi.product.name: 20351
dmi.product.version: Lenovo G50-70
dmi.sys.vendor: LENOVO
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2016-06-21 (2 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Package: linux (not installed)
Tags: xenial
Uname: Linux 4.7.0-040700rc4-lowlatency x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Paul White (paulw2u)]

vasilis, according to https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions this bug should have been filed against the kernel.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1595254

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc4-yakkety/

[vasilis (jvavouras)]

The issue started from the time I've installed 16.04. Prior to this I was working with mint 17.3 with only usb3.0 not working (the other two usb2.0 ports worked fine).

I've tested against the new kernel but still have the same problem.

The new kernel fixed another problem though: the laptop can successfully put in suspend mode (e.g. when lid closed) and it resumes perfect.

I'm attaching the new apport

[vasilis (jvavouras)]

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[vasilis (jvavouras)]

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[penalvch (penalvch)]

vasilis, to keep this relevant to upstream, could you please test the latest mainline kernel (4.7-rc5) and advise to the results?

[penalvch (penalvch)]

vasilis, also, you don't have to apport-collect further unless specifically requested to do so.

[vasilis (jvavouras)]

Sorry for the late response, I was in vacation mode :)
The problem still exist with latest kernel 4.7.0-040700-generic

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

vasilis, no problem. What about 4.8-rc8 (now the latest)?