Wacom Intuos 3 USB problems

[Vaclav Cermak]

With fresh install of 16.04 I have problems with Wacom Intuos 3 tablet. It sometimes works for while after attaching, but later it stops working and blue led on tablet flashes. When I try to unplug it a plug it again, I see related errors in kern.log:

Jun 15 12:07:14 infiwo kernel: [ 5663.315610] usb 2-1.1: new full-speed USB device number 16 using ehci-pci
Jun 15 12:07:14 infiwo kernel: [ 5663.387619] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:14 infiwo kernel: [ 5663.586269] usb 2-1.1: New USB device found, idVendor=056a, idProduct=00b1
Jun 15 12:07:14 infiwo kernel: [ 5663.586274] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jun 15 12:07:14 infiwo kernel: [ 5663.586277] usb 2-1.1: Product: PTZ-630
Jun 15 12:07:14 infiwo kernel: [ 5663.586279] usb 2-1.1: Manufacturer: Tablet
Jun 15 12:07:14 infiwo kernel: [ 5663.589111] input: Wacom Intuos3 6x8 Pen as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/0003:056A:00B1.0015/input/input61
Jun 15 12:07:14 infiwo kernel: [ 5663.589441] input: Wacom Intuos3 6x8 Pad as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/0003:056A:00B1.0015/input/input63
Jun 15 12:07:14 infiwo kernel: [ 5663.589803] wacom 0003:056A:00B1.0015: hidraw0: USB HID v1.00 Mouse [Tablet PTZ-630] on usb-0000:00:1d.0-1.1/input0
Jun 15 12:07:15 infiwo kernel: [ 5664.667703] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci
Jun 15 12:07:16 infiwo kernel: [ 5664.739716] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:17 infiwo kernel: [ 5666.627852] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci
Jun 15 12:07:17 infiwo kernel: [ 5666.699867] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:19 infiwo kernel: [ 5668.588016] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci
Jun 15 12:07:19 infiwo kernel: [ 5668.660023] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:21 infiwo kernel: [ 5670.548171] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci
Jun 15 12:07:21 infiwo kernel: [ 5670.620196] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:23 infiwo kernel: [ 5672.520332] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci
Jun 15 12:07:23 infiwo kernel: [ 5672.592336] usb 2-1.1: device descriptor read/64, error -32
Jun 15 12:07:25 infiwo kernel: [ 5674.480485] usb 2-1.1: reset full-speed USB device number 16 using ehci-pci

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-generic 4.4.0.24.25
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: disnel 2069 F.... pulseaudio
 /dev/snd/controlC0: disnel 2069 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jun 15 12:08:26 2016
HibernationDevice: RESUME=UUID=ab6ad920-d563-4121-8073-e80d5e9b454e
InstallationDate: Installed on 2016-06-14 (1 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=615648ea-b585-4a04-9853-0a98eaa41577 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic N/A
 linux-firmware 1.157
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/22/2012
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BAP6710H.86A.0079.2012.0622.1722
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DP67DE
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG10217-204
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrBAP6710H.86A.0079.2012.0622.1722:bd06/22/2012:svn:pn:pvr:rvnIntelCorporation:rnDP67DE:rvrAAG10217-204:cvn:ct3:cvr:

[Vaclav Cermak (disnel)]

When I try to do

echo -n "0000:00:1d.0" > /sys/bus/pci/drivers/ehci-pci/unbind
echo -n "0000:00:1d.0" > /sys/bus/pci/drivers/ehci-pci/bind

The tablet works for a moment, but stop working againg then.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7-rc1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc3-yakkety/

[Vaclav Cermak (disnel)]

Tried another thing: attached the tablet to colleague's MacBook ... and from that moment it works without problems. I don't understand it. Is possible, that MacOS silently updated tablet's firmare and fixed some bug, which caused problems with ehci driver?

Is any way, how to check actual tablet firmware?

[penalvch (penalvch)]

Vaclav Cermak, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1592745/comments/5 regarding this is no longer an issue. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.