have to go to windows to use epson or cannon printer scanner

Bug #1591478 reported by martin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

send the jobs to either printer scanner and they just sit there in the queue that shows when I look at them on the printer options on ubuntu so I have to go over to my windows XP dual boot to print anything that works fine for both

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.7
ProcVersionSignature: Ubuntu 3.16.0-73.95~14.04.1-generic 3.16.7-ckt27
Uname: Linux 3.16.0-73-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Jun 11 09:56:03 2016
InstallationDate: Installed on 2015-07-15 (331 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
Lpstat:
 device for Canon-MG2900-series: usb://Canon/MG2900%20series?serial=063C35&interface=1
 device for EPSON-Epson-Stylus-SX420W: dnssd://EPSON174906%20(Epson%20Stylus%20SX420W)._printer._tcp.local/
MachineType: Dell Inc. OptiPlex 755
Papersize: a4
PpdFiles:
 Canon-MG2900-series: Generic text-only printer
 EPSON-Epson-Stylus-SX420W: Epson Stylus Scan 2500 Foomatic/stcolor
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-73-generic root=UUID=4278f7d7-2352-4389-96a5-60b60df73bf5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/31/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A19
dmi.board.name: 0PU052
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 15
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA19:bd05/31/2011:svnDellInc.:pnOptiPlex755:pvr:rvnDellInc.:rn0PU052:rvr:cvnDellInc.:ct15:cvr:
dmi.product.name: OptiPlex 755
dmi.sys.vendor: Dell Inc.

Revision history for this message
martin (mcanotherone1) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

According to the info about your system which got added to your bug report no suitable drivers were found for your two printers:

PpdFiles:
 Canon-MG2900-series: Generic text-only printer
 EPSON-Epson-Stylus-SX420W: Epson Stylus Scan 2500 Foomatic/stcolor

This gives the impression that there is no Linux support for them.

Did they work with another Linux distribution or an older version of Ubuntu?

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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